Nexxaworks · 4 weeks ago
Entry-Level Communications Agent
Miami, FL
Full-time
Onsite
New Grad, Entry LevelNexxaworks is a marketing firm focused on creativity, strategy, and innovation, and they are seeking a motivated Entry-Level Communications Agent to join their team. The role involves being the first point of contact for customers, handling communications through various channels, and ensuring high standards of service.
Marketing & Advertising
Responsibilities
Handle inbound and outbound communications with customers via phone, email, and chat
Provide prompt and accurate information regarding products and services to customers
Resolve customer inquiries and issues in a timely manner while ensuring customer satisfaction
Maintain detailed records of customer interactions in the company database
Collaborate with team members and other departments to address customer needs more effectively
Participate in training sessions to improve communication and customer service skills
Qualification
Required
Excellent verbal and written communication skills
Ability to handle customer inquiries with professionalism and empathy
Strong problem-solving skills and attention to detail
Proficiency in using communication tools and software, including CRM systems
Ability to work well in a team environment and collaborate effectively with others
Preferred
Bachelor's degree in Communications, Business, or a related field
Benefits
Medical
Dental
Vision
PTO
Company
Nexxaworks
Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference.
Founded in 2017
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase