Seneca Resources Company, LLC ยท 1 month ago
Application Support Specialist
New York, NY
Contract
Onsite
Entry, Mid Level
$45.50/hr - $54.50/hr
2+ years expSeneca Resources Company, LLC is seeking an Application Support Specialist to provide technical assistance and support for software applications related to the Center for Population Health Data Science. The role involves diagnosing technical issues, guiding users through solutions, and collaborating with development teams to enhance user experience.
Oil & Energy
Responsibilities
Provide first and second-line support for software applications (eVital and others), assisting users with functionality, access and troubleshooting
Diagnose, troubleshoot, and resolve application-related issues, escalating complex problems to higher-tier support or relevant development teams when necessary
Guide users through application workflows, clearly explaining technical concepts in an understandable manner
Document all support interactions, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base
Create and maintain user guides, FAQs, and training materials to improve self-service capabilities
Identify recurring application issues and recommend improvements to development and product teams
Participate in testing application updates and new features to ensure readiness for rollout
Ensure a high level of customer satisfaction by providing clear, empathetic, and solution-oriented support
Follow IT support best practices, SLAs, and security/compliance policies
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience
2+ years of experience supporting enterprise software applications (technical support, application support, or help desk with a software focus)
Strong proficiency in troubleshooting application issues, user access, and common business software
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
Strong analytical and problem-solving skills
Customer-focused with patience and empathy in user interactions
Ability to work independently and collaboratively
Strong organizational skills and attention to detail
Preferred
Familiarity with SQL, databases, or system integrations a plus
Experience with ticketing systems and remote support tools
Company
Seneca Resources Company, LLC
Seneca Resources Company, LLC, the exploration and production segment of National Fuel Gas Company, headquartered in Houston, Texas, explores for, develops, and produces natural gas in the Appalachian Region including the Marcellus and Utica Shales.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John McGinnis
Chief Operating Officer
Todd Abbott
Chief Operating Officer
Company data provided by crunchbase