Apply on Employer Site

Compass Group USA · 3 weeks ago

PAYROLL SUPERVISOR (HYBRID-CHARLOTTE, NC)

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

Compass Group USA is the leading foodservice and support services company, known for its great people and service. They are seeking a Payroll Supervisor to lead a payroll team, ensuring efficient operations and compliance while fostering a positive team environment.

AdviceFood and BeverageHospitalityProfessional Services

H1B Sponsor Likely

Responsibilities

Supervise a Payroll Operations team in a large multi-state payroll environment

Evaluate and develop staff by implementing training and development plans and administering appraisals

Hold regular One on One meetings with team members to set expectations and raise awareness of individual performance

Assist Payroll Manager with team succession planning

Lead weekly Operations team meetings

Oversee Analysts activity and performance

Ensure team members are aware of all company and department policies

Maintain strong team environment through communication, motivation and consistent publication of metrics

Achieve service levels including call hold times, paperwork processing, and resolution of work order tickets

Facilitate compliance with the escalated issues process

Handle escalated Customer Service workorders from the field that cannot be resolved by an Analysts

Reduce volume of workorders through root analysis and preventive measure implementation

Prevent unplanned/incidental overtime

Monitor workorders to ensure all associates are complying with standard procedures, providing accurate information and excellent customer service

Review all processes on regular basis to identify opportunities for improvement in efficiency and quality, and make recommendations for improvements

Qualification

Payroll processingRoot cause analysisLeadership abilityCustomer service focusData oriented mindsetProcess improvementsMicrosoft AccessMicrosoft ExcelMicrosoft OutlookSAP experiencePeople skillsDeadline orientedHighly resilientResults-driven

Required

Bachelor's Degree required

Payroll processing and/or high volume call center experience required

Demonstrated customer service focus and people skills

Ability to perform root cause analysis and implement preventive solutions

Must have a technical and a data oriented mindset

Results-driven, energetic, deadline oriented and highly resilient

Proven accomplishments in process improvements

Preferred

Demonstrated leadership ability, supervisory experience preferred

Knowledge of Microsoft Access, Excel, Outlook SAP experience preferred

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Company

Compass Group USA

Glassdoor3.5

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.

Founded in 1994

Charlotte, North Carolina, USA

10001+ employees

https://www.compassgroupcareers.com

H1B Sponsorship

Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (45)

2023 (49)

2022 (39)

2021 (26)

2020 (29)