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Google · 2 weeks ago

Head of Customer Engineering, SLED West, Public Sector

Los Angeles, CA, USA

Full-time

Onsite

Director/Executive

$186K/yr - $261K/yr

10+ years exp

Google is a leading technology company focused on cloud solutions for various sectors including public sector institutions. As the Head of Customer Engineering for the SLED West region, you will lead Customer Engineering teams, providing technical advice and fostering partnerships to accelerate cloud transformation for customers.

AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals

Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends

Partner with Google Cloud sales leadership to define technical go-to-market strategies and execution plans for the team's book of business

Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects

Work cross-functionally across Google, our partners, and team to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction

Qualification

Cloud architectureSolution architectureTeam managementGenerative AI productsSales processesProduct life-cycle managementCustomer-facing experienceTechnical presentations

Required

Bachelor's degree or equivalent practical experience

10 years of experience with cloud architecture in a customer-facing role

3 years of experience developing and managing managers

Experience as a pre-sales, solution architecture or engineering manager in a technical, customer-facing role

Ability to travel up to 50% of the time, as needed

Preferred

5 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions

2 years of experience using generative AI products

Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information

Experience with product and solution life-cycles, building tools, architecting and developing for scalable deployments. This includes data platforms, ML platforms, AI infrastructure and generative AI to support customer missions

Experience presenting to technical stakeholders and executive leaders, including delivering messages to audiences, asking tactical questions, and driving business opportunities