Orthoscan Inc. · 2 weeks ago
Field Service Engineer I - Atlanta GA
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $78K/yr
2+ years expZiehm Orthoscan Inc. is a Medical Device manufacturer seeking a motivated Field Service Engineer I. This role involves installing, servicing, and maintaining medical imaging equipment at customer sites while providing ongoing support and ensuring product quality standards are met.
BiotechnologyCustomer Service
Responsibilities
Identify, analyze, and execute required service orders; including repairs, planned maintenance, installations
Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
Provide product feedback on any issues/trends observed in the field and assist in developing solutions
Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation
Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc
Responsible for informing Regional Manager of customer complaints and for knowing the Company’s Quality Policy, departmental objectives, and how the work performed impacts quality
Attends product specific training when required
Responsible for oversite of proper crating and uncrating of C-Arm’s
DEMO and clinical support for equipment at trade shows
Must follow company policy on corporate credit cards
Qualification
Required
Minimum 2 years' experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment
Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy
General computer knowledge to include DOS, Microsoft Windows, Unix or Linux
Must report company expenses incurred within the set company timeline
Ability to work professionally with many different personalities
Must be willing to travel on a moment's notice, domestic and international
Must be highly dependable and have a strong desire for problem solving
Must be able to successfully multi-task to meet deadlines
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Must have effective communication skills
Must observe and follow all safety standards
Must follow all SOP's and Work Instructions per policy
Majority of the work is performed off site at a customer's facility
Must be willing to work overtime as necessary
Must maintain a clean driving record, valid driver's license and meet company insurability guidelines
May require PPE and periodic exposure to low dose radiation
Must adhere to all customer vendor credentialing requirements when visiting healthcare facilities
Preferred
Bachelor's Degree preferred or at minimum an associate degree in electronics, computer science or related technical degree
Benefits
Ten paid holidays plus a generous PTO and vacation time plan
Great benefit plans, major medical, dental and vision
Company 401(k) plan with an employer match
Company
Orthoscan Inc.
Established in 2002, Orthoscan is an American-Made company located in Scottsdale, Arizona.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$8.32MKey Investors
RC Capital
2011-09-27Acquired
2010-03-09Debt Financing· $0.82M
2008-10-06Series B· $7.5M
Leadership Team
Frank Garcia
Vice President and CFO
Recent News
2023-12-26
Imaging Technology News
2023-12-26
Company data provided by crunchbase