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Confidential Careers · 3 weeks ago

BAS Service Account Manager

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $100K/yr

5+ years exp

Confidential company is seeking a technically-minded, customer-focused professional to join their Service team as a Service Account Manager. This role is responsible for managing long-term service and maintenance relationships within the building automation space, serving as the main point of contact for clients and coordinating service delivery.

Human ResourcesRecruiting

Responsibilities

Manage the day-to-day service relationship with assigned customers

Coordinate preventative maintenance schedules and review service visit documentation

Lead periodic customer service reviews and ensure expectations are met

Maintain accurate records and proactively identify areas for service improvement

Leverage your experience with Delta, Alerton, and Tridium (Niagara N4) control systems

Assist with developing and implementing energy-saving strategies

Provide system performance input and recommendations for ongoing optimization

Support technical design conversations with internal teams as needed

Monitor the financial performance of service agreements and ensure alignment with client expectations

Review and analyze monthly service reports and communicate with leadership

Balance customer satisfaction with service profitability and delivery scope

Qualification

Delta control systemsAlerton control systemsTridium Niagara N4Building automation systemsCommercial HVAC controlsCustomer service skillsMicrosoft OfficeSharePointCRM systemsCommunication skillsOrganization skills