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GTT · 5 days ago

Junior Account Manager

United States

Full-time

Remote

New Grad, Entry Level

GTT provides secure global connectivity and operates a global Tier 1 internet network. The Junior Account Manager will support the sales team by managing accounts, facilitating sales processes, and ensuring customer satisfaction while developing into a full-cycle Account Director role.

Cloud ComputingEnterprise SoftwareInfrastructureMobileTelecommunications

Responsibilities

Account Management: Serve as the primary point of contact for a designated portfolio of low-billing accounts to ensure satisfaction, and identify upsell opportunities

Manages the end-to-end quoting process for new logo and existing base of accounts for quotes with the following criteria: (1) 25+ Sites; (2) Budgetary to Firm Pricing: when pricing moves from Budgetary to Firm; (3) Improvement in Pricing: when there is a request for further refinement in discounting beyond initial rack rate quote ICM provided; (4)Refinement to Design: when there is a request to dive deeper in to design and solutioning; (5) Implementation: when implementation equals SD-WAN

Order Processing: Assist in the seamless transition of approved quotes into formal sales orders

Proactive Check-ins: Perform regular, scheduled check-ins with managed accounts to maintain consistent engagement

Order Processing: Assist in the seamless transition of approved quotes into formal sales orders

Accelerate sales revenue by completing repeatable tasks in support of the sales function such as quoting, proposal development, forecast support and administrative activity

May be required to facilitate customer order requests for moves, adds, changes, and disconnects. Initiates orders and ensures that the orders have been completed in a timely and accurate manner to the customer’s satisfaction

Data entry and reporting utilizing multiple internal systems and processes

Participation in internal sales meetings including forecasting, churn and install support

Participation in external client meetings in support of sales activity

Providing quality support to all stages of the sales cycle as needed to accelerate sales results

Develop a comprehensive knowledge of GTT products, solutions, and technologies in the managed services provider space

Develop the ability to operate independently as an effective customer facing member of the GTT sales team

Performs other duties as assigned

Qualification

Technology sales experienceManaged services knowledgeSD-WAN understandingCommunication skillsCross-functional collaborationRelationship managementValue sellingPerseveranceFollow-throughProblem solvingNegotiating

Required

Excellent communicator

Highly organized

Eager to grow into a full-cycle Account Director role

Ability to develop strong relationships with team leader and individual Account Directors

Ability to serve as the primary point of contact for a designated portfolio of low-billing accounts

Ability to manage the end-to-end quoting process for new logo and existing base of accounts

Ability to assist in the seamless transition of approved quotes into formal sales orders

Ability to perform regular, scheduled check-ins with managed accounts

Ability to accelerate sales revenue by completing repeatable tasks in support of the sales function

Ability to facilitate customer order requests for moves, adds, changes, and disconnects

Ability to perform data entry and reporting utilizing multiple internal systems and processes

Participation in internal sales meetings including forecasting, churn and install support

Participation in external client meetings in support of sales activity

Ability to provide quality support to all stages of the sales cycle

Ability to develop a comprehensive knowledge of GTT products, solutions, and technologies

Ability to operate independently as an effective customer facing member of the GTT sales team

Ability to perform other duties as assigned

Preferred

Experience working as part of a technology sales team

Grasp of managed services to include Connectivity, SDWAN, Security, and SASE

Previous experience working in a 100% remote home environment within a complex team environment

Excellent interpersonal, verbal and written communication skills with sound presentation techniques and aptitude

Company

GTT

Glassdoor3.5

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world.

Founded in 1998