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RWJBarnabas Health · 1 day ago

Bed Board Controller, Emergency Dept Access Service

Elizabeth, NJ

Full-time

Onsite

Entry, Mid Level

$21.23/hr - $26.60/hr

2+ years exp

RWJBarnabas Health is a leading academic health system in New Jersey, dedicated to providing high-quality patient-centered care. The Bed Board Controller is responsible for managing bed assignments and ensuring proper patient placement, while also maintaining accurate documentation and coordinating with various hospital departments.

DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation

Responsibilities

Performs supervisory duties in the absence of the manager including the coordination of staffing for appropriate coverage

Orients/trains the staff and new hires in the absence of the trainer making sure policies are adhered to

Troubleshoots problems and urgent issues for the staff

Maintains daily work schedule for the department to ensure minimum staffing requirements for adequate coverage

Serves as a resource for the department in the Manager’s absence Communicates any PC/Printer problems and issues to the Systems Coordinator

Informs the Manager of any situations in which he/she has been involved

Assumes weekend on-call responsibilities on a rotating basis addressing staffing issues and/or any problems unresolved by the staff

Interviews/registers patients and/or customers assuring accuracy of information and verifying any previous encounters in the system

Registers the patients into the computer to create an encounter with a patient account number and enter information onto a daily admission sheet for daily and monthly statistics

Makes copies of all insurance cards (front and back) upon registration and distributes them to assigned departments

Keeps abreast of Medical Assistance Programs in order to present, explain, and discuss such programs to determine patient eligibility qualifications

Evaluates, supports, and monitors patients in the application process for Federal/ State/ County financial assistance programs

Explains all forms to patients before obtaining necessary signatures (i.e. provides Advance Directive information for all Inpatient Services) and provides patients with Trinitas Hospital forms and booklets

Inputs/updates all Advance Directive information appropriately into the system, ensuring that all fields are answered and Advance Directive is channeled through all the proper areas

Maintains daily records to access financial resources to properly code/update accounts

Puts together patient charts and account folders for all scheduled procedures and admissions

Obtains all co-payments and deductibles not yet met and collects deposits as appropriate

Checks all previous on a daily basis for accuracy and, if necessary, makes corrections

Verifies benefits, obtains pre-certification, pre-authorization, referral and second opinions for all services where applicable

Coordinates/communicates with Central Scheduling when changes or additions to any schedules have to be made

Completes OB/GYN questionnaire and takes temperature on all patients according to hospital policy/procedures to determine appropriate unit assignment

Coordinates/communicates with Central Scheduling when changes or additions to any schedules have to be made

Escorts patients to their destination in the absence of a volunteer or transport

Adheres to the policy concerning Codes and actions and responds accordingly

Notifies the Director, Nursing Supervisor or Administrator on call of any VIP admissions, concerns, or conflicts that may arise during the shift

Notifies the Systems Coordinator of any computer issues so that he/she may properly channel any problems (documents information and follows procedure)

Provides all patients/customers with interpreters’ services when appropriate

Follows downtime procedures when the computer system is down or on standby and notifies the Systems Coordinator

Answers the telephone within three (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached always remembering to ask 'How may I help you?'

Serving as a Census Manager: Receives reservation from physicians, Emergency Department, and physicians’ offices for admission to the hospital. Assigns hospital beds based on medical priority

Coordinates patient transfers based on request, availability, and/or appropriateness of assignments to managing hospital wide patient placement, and adhering to the guidelines of patients’ rights and ethical issues

Compares discharges from previous day with the discharge census report. Maintains accurate online inpatient census by completing ADT logs, collaborating and coordinating assignments with Patient Care Units to facilitate placements and ensure precise and maximum utilization of facility

Notifies physicians upon Direct, Urgent, and/or Elective admissions; assigns resident admissions

Serving as LMRP Specialist: Enters Clinical data onto Care medic system to obtain medical necessity compliance

Explains Medicare medical necessity guidelines to both physicians’ patients

Calls physicians to obtain additional clinical information as needed in order to adhere to Medicare requirements. Obtains ABN’S from patients, as needed explaining Medicare guidelines and reimbursement to patients

Updates ADT System with additional diagnostic information. Confers with Finance Compliance Specialist and keeps abreast of Medicare regulations

Serving as a Pre-Registration Representative: Pre-registers patients by obtaining and verifying all demographic and financial information

Notifies patients of any pre-requisites required by the insurance plan or any change in scheduled date of service

Serving as a Receptionist: Greets, receives, and directs all customers to appropriate areas

Answers phone Monitors patients’ wait time and communicates patients’ need