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Yale New Haven Health · 3 weeks ago

Transport Logistics Facilitator

New Haven, CT

Full-time

Onsite

Entry Level

2+ years exp

Yale New Haven Health is dedicated to patient-centered care and is looking for a Transport Logistics Facilitator to work in their Capacity Coordination Center. The role involves arranging medical transportation requests, triaging transportation needs, and collaborating with various stakeholders to improve efficiency and customer satisfaction.

Health Care

H1B Sponsor Likely

Responsibilities

Obtains appropriate patient census and throughput information from YNHHS inpatient and Emergency Departments. Requires collaboration and communication with delivery network capacity leadership, Bed Management Department, inpatient units, and emergency departments. Utilizes information to triage and prioritize outbound medical transportation in coordination with YNHHS ambulance resources and collaborating ambulance vendors. Responds promptly to requests and changes in transportation need and availability

Obtains pertinent patient demographics, medical history, and transportation needs

Obtains input from stakeholders to conduct a needs assessment to inform transportation prioritization

Triages YNHHS ambulance resource requests, prioritizes requests as appropriate

Communicates plans and dispatches according to determined workflows in conjunction with needs assessment

Works collaboratively with all YNHHS sites and transportation vendors

Familiar with medical transport contract agreements

Knows policies and procedures of pediatric and adult transport teams

Responds promptly to requests or changes in transportation status

Increases bed capacity by identifying barriers in the discharge process and collaborates with the management team in resolution of these issues

Identifies areas of opportunity for process improvement and better utilization of medical transport resources

Utilizes strong interpersonal skills to develop effective relationships with Bed Management, Emergency Department, support staff and ambulance vendors

Communicates clearly and concisely, creating an experience for all that exemplifies caring, understanding, efficiency and overall quality of service

Develops effective relationship with all clinical and support staff to facilitate communication and enhance patient flow

Communicates information accurately and appropriately to clinical staff, PFAS management staff, ambulance vendors, patients , coworkers and others

Incorporates stakeholder input into decision algorithm to maximize patient throughput and communicates back to stakeholders

Follows departmental guidelines and identifies events where service was not optimal and initiates and carries through service recovery

Identifies and reports opportunities for improved communication and relations with ambulance vendors

Properly obtains appropriate patient information and dispatches YNHHS ambulance resources to maximize patient safety and incorporating knowledge of patient throughput needs and system financial priorities

Obtains patient demographics, necessary medical history, location and destination for safe and appropriate ambulance dispatch

Communicates effectively with YNHHS ambulance resources to maximize transportation capabilities and positively impact throughput

Identifies areas of opportunity for improvement and growth of system ambulance resource

Documents and maintains information on volume, and other details as needed by departmental leadership

Maintains strong knowledge of Epic and StatCall applications

Maintains strong knowledge of Connecticut geography and hospital unit and general patient population designations

Strong ability to multitask and integrate information in with working knowledge

Identify and communicate professionally with all relevant stakeholders

Supports organizational and departmental goals

Maintains strong working knowledge of all applicable computer systems and dispatch equipment that will affect and support medical transportation

Demonstrates strong ability to multitask by utilizing multiple computer systems to support efficient decision making and medical transport dispatch

Must be able to multitask, interpret and integrate dynamic information and problem solve as needed

Responsible for directing YNHHS ambulance resources safely and efficiently using critical decision-making skills integrated with available data

Document and maintain concise and accurate records for patient care, process improvement, program development and other departmental goals

Participates in workgroups, supports team building and communicates with departmental partners

Attends staff meetings, in-services and completes necessary training

Collaborates and participates in departmental growth activities

Participates in the onboarding and training of new employees

Qualification

EMT/paramedic certificationDispatch experienceEpic application knowledgeStatCall application knowledgeConnecticut geography knowledgeCommunication skillsCritical thinkingConflict resolutionCollaboration skills

Required

High school diploma or GED required

Must have a minimum of two (2) years as a EMT or paramedic or a minimum of two (2) years of dispatch experience

Active EMT/paramedic certification or International Academies of Emergency Medical Dispatch certification. (Must be obtained within one year of employment)

State of Connecticut Telecommunications Certification (Must be obtained within one year of employment)

Ability to direct and triage in a highly fluid dynamic operational environment

Demonstrated ability to manage multiple priorities and assess and triage clinical critical patient needs

Excellent prioritization and communication skills

Excellent critical thinking and conflict resolution skills

Ability to implement, support and effectively monitor change

Ability to collaborate with all layers of the management/administrative/clinical teams within YNHHS and vendors

Company

Yale New Haven Health

Glassdoor3.7

Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.

Founded in 1996

New Haven, Connecticut, USA

10001+ employees

https://www.ynhhs.org/

H1B Sponsorship

Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (4)

2021 (6)

2020 (4)