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Thermo Fisher Scientific · 2 weeks ago

Technical Application Scientist II, Laboratory Plastics

Grand Island, NY

Full-time

Onsite

Mid Level

$60K/yr - $90K/yr

3+ years exp

Thermo Fisher Scientific is the world leader in serving science, with a commitment to enabling customers to make the world healthier, cleaner, and safer. In this role, you will provide technical application support for laboratory plastics consumables, engaging with researchers and collaborating with various departments to solve complex challenges.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

Responsibilities

Provide technical support for Thermo Fisher Scientific laboratory consumables by addressing customer inquiries via telephone, email, web form and chat

Use available resources and collaborate with internal experts to effectively resolve technical issues and challenges

Accurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts

Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources

Deliver technical updates to colleagues and actively participate in department meetings

Participate in frequent training on products and continuing education on our new applications and technologies

Participate in additional special team or individual projects and take on additional tasks as opportunities arise

Qualification

Laboratory experienceScientific/research backgroundCustomer service experienceFluency in EnglishDigital tools proficiencyLearn quicklyProblem-solving skillsCustomer focused approachTime management

Required

Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required or Master's degree in a life sciences or similar field

Must be legally authorized to work in the United States without sponsorship

Must be able to pass a comprehensive background check, which includes a drug screen

Fluency in English for both written and verbal communication

Customer focused approach

Ability to quickly learn large amounts of new, complex technical information

Ability to balance multiple tasks while ensuring timely and accurate completion

Problem-solving skills and natural curiosity

Proficiency in digital tools including spreadsheets, databases, word processing, and internet applications

Preferred

Prior experience in customer service or a customer facing role is a strong plus

Benefits

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount