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Savvas Learning Company · 1 month ago

Associate Customer Success Manager (SA&A)

United States

Full-time

Remote

New Grad, Entry Level

Savvas Learning Company is a global education company that produces award-winning learning solutions. The Associate Customer Success Manager plays a vital role in supporting customers by fostering relationships with school district partners and ensuring successful subscription implementations for Savvas solutions.

ConsultingE-LearningTraining

Growth Opportunities

Responsibilities

Collaborate cross-functionally to develop and implement strategies that support successful customer implementations, successful pilot experiences, drive renewals, and promote long-term growth

Execute targeted engagement strategies with SA&A customers to enhance product usage, ensure implementation fidelity, and leverage available resources and tools effectively

Utilize data analytics and customer engagement platforms to monitor customer activity, communicate proactively, and drive key outcomes aligned with customer goals

Serve as a dedicated advocate for SA&A customers across the organization, partnering closely with Product, Development, Marketing, Sales, and Services teams to represent the customer perspective

Build and maintain productive relationships with internal teams including Technical Support, Customer Service, Product Management, and Professional Services to coordinate support and ensure a seamless customer experience

Monitor the health and activity of assigned accounts to ensure customers are engaged, supported, and positioned to achieve success with Savvas SA&A products and services

Qualification

Customer Success ManagementData AnalyticsOnboardingTechnical SupportSales ExperienceCommunication SkillsMicrosoft OfficeGoogle SuitePC/Mac ExperienceOrganizational SkillsAdaptability

Required

Bachelor's degree

Related industry experience; Sales, technical support, customer service experience, military service, school district experience, or related educational experience

Excellent written and verbal communication skills

An ability to diagnose common customer needs and issues and seek support for an efficient solution

Locate and provide clear instructions for complex processes or systems to ensure understanding by non-technical users

A high level of organization, be self-directed, and process-orientated with the ability to monitor the status of multiple projects simultaneously

An attitude of adaptability in an evolving climate

Proficient Microsoft Office, Google Suite, and PC/Mac experience

Aptitude for collaborating with colleagues via face to face, conference calls, and online meetings

Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment

Reliable attendance and punctuality is critical to successful performance in this role

Ability to lift 25 lbs

Must be able to travel 10% of the time, as there is an occasional need for internal or customer-facing travel