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Ronald McDonald House Chicago · 17 hours ago

IT Manager

Hines, IL

Full-time

Onsite

Mid, Senior Level

7+ years exp

Ronald McDonald House Chicago is a nonprofit organization that supports families with hospitalized children. The IT Manager plays a critical role in managing the organization's technology infrastructure, ensuring cybersecurity, overseeing IT operations, and providing technical support to enhance operational efficiency and stakeholder engagement.

Non-profit Organization Management

Responsibilities

Contributes to the charity-wide development of the Enterprise Architecture strategy and technology roadmap

Provides a single point of coordination and line oversight for organization-wide technology initiatives and transformation projects

Coordinates service delivery specific to 3rd party vendor relationships, including the management of the IT outsourcing relationship

Maintain the IT strategy that aligns with the organization’s mission, values, and strategic goals

Oversee the development, maintenance, and security of IT infrastructure including networks, servers, cloud environments, and hardware

Ensure the protection of data and systems through vendor partnership and ensuring robust cybersecurity protocols

Provide onboarding to new staff, and ongoing support and guidance on IT tools and services

Develop and manage the IT budget, including procurement of technology solutions and contract/vendor management

Continually collaborate and foster a collaborative and service-oriented team culture

Oversee IT infrastructure and operations projects to ensure they meet the stated objectives

Provide technical support to the employees across all locations and resolve any IT-related issues

Perform regular assessments of system, network, and data security health

Pursue, evaluate, and employ tactics to attain the goals established within the IT roadmap and business plan

Collaborate with stakeholders to ensure the most efficient and effective solutions are pursued

Implement directives related to architecture, development, maintenance and support of application systems, which drive and enable business objectives

Participate in strategic business planning and identify IT and other business implications, opportunities and change initiatives to meet strategic plans and growth initiatives for the organization

Ensure the security and protection of the charity's information systems and equipment

Develop business case and cost/benefit analyses for IT spending and initiatives

Bring an innovative mindset and collaborate with Department Leadership and House Directors to enhance efficiencies within their areas through technological support

Keep current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact

Develop, customize and manage policies for things like laptop use, cell phone use, etc

Ensure all operational IT systems and infrastructure are properly documented

Perform other related tasks

Qualification

IT managementCybersecurityVendor managementTechnical solutionsEnterprise ArchitectureProject managementAnalytical skillsCustomer serviceCollaborationCommunication skillsNegotiation skillsProblem-solving

Required

Bachelor's degree in a technical discipline

7 years professional IT experience required

Demonstrated ability to apply IT in solving business problems

Demonstrated ability to deliver technical solutions

Must have the ability to collaborate, influence others and build consensus and commitment to a recommended direction while managing multiple internal and external stakeholders

Decisive with a sense of urgency to deliver results

Unquestioned integrity and ethics, and a strong desire to work in a growing, dynamic, mission-driven, and values-based organization

Excellent analytical and consulting skills

Very strong project management skills

Ability to understand work process and apply systems (process or technology) to improve workflow

Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists

Is a “hands on” builder who will be close to the technology and individual team members in order to drive execution and deliverables

Has a love for technology and for continual learning within the field

Works effectively across all functions to serve as the voice of technology within the organization

Is relentless in the pursuit of success and value creation

Excellent interpersonal and customer service skills

Strong negotiating skills

Ability to present ideas in business-friendly and user-friendly language

Exceptionally self-motivated and directed

Keen attention to detail

Superior analytical, evaluative, and problem-solving abilities

Exceptional mission-based service orientation