Soho House & Co · 6 hours ago
Soho Support Coordinator - Membership (Remote in Miami & Seasonal)
United States
Full-time
Remote
Entry Level
1+ years expSoho House & Co is expanding its customer service team and is looking for a Soho Support Coordinator for Membership. The role involves providing exceptional service to members across The Americas, managing membership queries, and ensuring compliance with departmental guidelines.
AssociationConsultingHospitality
Responsibilities
To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the departments SLA’s
Offering a pro-active service to our diverse membership through telephone and email. Duties including but not limited to membership administration and club and restaurant enquiries
Use our Salesforce and Open Table database to create, look up and update records for current and potential members.- bookings
Set up new member and member renewal payments via credit card, Direct Debit, and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines
You will be part of a team responsible for the general administration of our North and LATAM American houses (and future house openings)
Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions
Supporting other departments with information requests etc
Plus any ad-hoc projects given by the Head of Support / Soho Support Manager
Qualification
Required
At least one year of customer facing experience, preferably in a membership environment
Experience in working to personal and departmental targets, SLA and KPIs
An enthusiasm for providing first class customer service is a must
Experience of working with Salesforce/ CRM System and Open Table
Experience of communicating in a friendly but professional manner in fluent English
Experience of working in a fast-paced team environment
Excellent verbal & written communication skills in English
Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail
You will have a professional telephone manner and strong written correspondence skills
IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail
Highly motivated, adaptable and able to demonstrate a willingness to learn & progress
Must be based out of or near Miami, FL
Benefits
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Company
Soho House & Co
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$609.48MKey Investors
Third PointSimon Property GroupPermira Credit
2025-01-29Post Ipo Equity
2021-07-14IPO
2019-10-28Private Equity· $100M
Leadership Team
Andrew Carnie
Chief Executive Officer
Guy Williams
Chief Development Officer
Recent News
2026-01-09
2026-01-09
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