Horizon · 1 month ago
Associate Director of Outpatient & Prevention Program Operations
Hayward, CA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$105K/yr - $115K/yr
6+ years expHorizon Services, Inc. is a nonprofit established in 1974 that offers addiction treatment aiming to reduce substance use and mental health related challenges. The Associate Director of Outpatient & Prevention Programs is responsible for improving service delivery, integrating clinical specialists, and expanding services in line with the agency’s strategic plan.
BiopharmaBiotechnologyHealth CareLife ScienceMedicalPharmaceuticalTherapeutics
Responsibilities
Creates and facilitates shared material across programs to support cross-functional alignment and collaboration of teams
Ensures clinical staff requiring clinical oversight receive consistent and adequate supervision in alignment with State regulatory expectations
Responsible for coordinating the management and directing the work of front-line support and milieu staff to ensure full census and efficient utilization management at assigned program(s). Engages in marketing, client retention, client engagement, or other efforts needed to meet and maintain census objectives
Provide oversight, supervision and monitoring of program staff to ensure a safe environment of care. Follows recommendations from Compliance and Outcomes Department to address environmental care and other safety concerns, including facility maintenance
Works with the CCO to design, develop, and implement policies, procedures, tools, and protocols to enhance client safety and environment of care safety. Communicates policy changes and provides training and education to direct care staff to ensure consistent safety practices for assigned program(s). Responds to complaints regarding client safety and environment of care as they are received and reports those findings to the CCO
Leverages the service line’s Compliance Manager as the Safety Representative for assigned program location(s) and ensure attendance in monthly Safety Committee meetings. Communicates best practices to assigned program staff and ensures adherence to those standards, including fire drills and other emergency preparedness activities. The ADOPPO may delegate Safety Representative duties and/or leverage the Compliance Manager as an intentionally removed support, however the ADOPPO maintains ultimate responsibility for the safe operation of assigned program(s)
Design, develop, implement, and maintain policies and procedures related to program operations, including client intake and orientation procedures, medication storage and management, de-escalation, care coordination, program schedules, and all other elements of program operations for assigned program(s)
Subject Matter Expert Integration: Through an open leadership style and flexible sharing of program-related operational information, actively integrates other clinical subject matter experts including the ‘Associate Director of Clinical Services’ and his/her Clinical Supervisor designees on program curriculum to ensure alignment across programs/lines of service. Collaborates with Compliance and Outcomes Department to ensure operational policies and procedures are consistent with compliance standards
Maintains expert industry knowledge on SUD program best practices and utilizes knowledge to enhance program operations and remain current with evolving industry standards and trends
Responsible for the oversight and management of all aspects of day-to-day administrative operations for assigned program(s) or lines of service
Programmatic Operations & Safety
Fiscal Oversight, including successful leveraging of grant funding
Personnel Recruitment & Management
Training & Professional Development
Program Compliance & Service Quality
Communications & Community Relations
Successful execution of strategic expansion in accordance with agency goals
Actively works with stakeholders to ensure adequate service volumes are achieved at all sites
Strategically works to expand and/or contract programs based on regional demand fluctuations
Works to expand programs which serve as key product differentiators for HSI such as Prevention programs into new Bay Area regions
Establishes new partnerships in surrounding Bay Area county regions in order to mobilize expansion efforts
Responsible for overall fiscal integrity of assigned programs, including monitoring budget expenditures, program cash flow, and identifying additional funding and revenue sources as they become available. Makes corrective actions and recommendations to improve financial stability of assigned programs
Implements & successfully executes upon spending plans with clear action steps to be taken in order to successfully mobilize / draw-down unique sources of funding throughout any given fiscal year
Coordinates and manages collection and reporting of financial information to Finance Department for assigned program(s). Ensures information is timely and accurate
Implement and monitor procedures to manage and approve payroll, petty cash expenditures, receipts, receivables, and payables information for assigned program(s). Ensures information is timely, accurate, and reported to Finance Department consistently each month
Responsible for oversight and management of purchasing and inventory management for assigned program(s) or lines of service. Ensures inventory controls to maintain adequate levels of food, office supplies, and other program supply needs
Responsible for the oversight and management of client entitlements eligibility activities and reporting, including but not limited to SDI, SSI, AGAP, Medi-Cal, and any other participation in entitlement programs clients may receive benefits from while enrolled in programming. Oversees program staff in partnership with Lead roles in the preparation of required reports and eligibility documentation required in client charts
Responsible for oversight and management of client fees and other revenue within assigned program(s) when applicable, including management of relevant documentation. Medi-Cal beneficiaries are not responsible for out-of-pocket fees, but third-party insurers and other funding programs may require client out-of-pocket fees. Responsible for coordinating with Finance Department for submission of third-party insurance claims
Coordinates with Compliance and Outcomes Officer & related Compliance Managers to ensure staff credentialing documentation is maintained consistently in accordance with DHCS, DMC-ODS, BBS, SUD Counselor certification bodies, and other regulatory oversight agency compliance. Holds direct report staff accountable for maintaining required credentials, training, and other employment documentation
Responsible for managing the recruitment, selection, and onboarding of front-line support and milieu staff. Develops and implements procedures to ensure staff coverage needs are met for assigned programs(s). Responsible for maintaining appropriate staff to client ratios within assigned program(s)
Manages employee progressive discipline, changing duties, salary adjustments, terminations, and other personnel actions for front-line support and milieu staff under general guidance of Human Resources department. Provides support and guidance to maintain the smooth operations of assigned program(s)
Addresses employee relations issues and employee grievances promptly and in collaboration with the CCO & CPO, along with Human Resources department. Develops timely written responses to formal employee grievances
Responsible for front-line support and milieu staff scheduling and shift coverage. Timely review and approval of timecards. Coordinates paid time off (PTO) for staff at assigned program(s). Serve as principle point of contact and on-call responder for program emergencies, questions, or scheduling coverage needs as needed
In partnership with other functional leads such as Human Resources and/or the Outreach & Development Director, develops, coordinates, and implements new hire training and ongoing professional development for assigned direct reports. Supervises and oversees performance and provides regular feedback for continued improvement and supports staff in creation and implementation of professional development plans
Under the guidance of the Sr. Human Resources Manager, conduct performance reviews and evaluations to ensure goal and role clarity, required outcomes, and strengths-based feedback for professional growth for assigned staff, diligently tying performance to successful embodiment of the agency’s top 4 core values
Through the successful leveraging of Lead staff members as ‘extenders,’ provides guidance and support to improve problem-solving, assist in professional development, and provide structure to front-line support and milieu staff
In partnership with the Director of Outreach & Development, and maintain ongoing learning program to meet SUD registration and certification requirements as defined by recognized certifying bodies (CCAPP, CAADE, etc.)
Assists the CPO and the Director of Outreach & Development in the assessment of training and development needs and developing plans to ensure alignment of training materials with organizational objectives and values
Continuously analyze training content and delivery methods to support employee engagement in partnership with Human Resources, current best practices, processes, and standards
Coordinates with the CPO, Director of Outreach & Development and service line Clinical Supervisor (ADCS) in the mobilizing of training opportunities for assigned program staff; leveraging clinical subject matter experts thoughtfully in order to enhance the service quality of the assigned programs
Follows recommendations provided by Compliance and Outcomes Department led by the CCO to develop and implement policy, procedure, and protocol improvements to maintain compliance with HIPAA, 42 CFR, DHCS licensing, DMC-ODS standards, contract requirements, and other stakeholder requirements and standards
Collaborates with Compliance and Outcomes Department and follows recommendations to implement timely corrections for identified compliance deficiencies, corrective action plans, or performance improvement plans for assigned program(s). Directs the efforts to implement identified corrective actions and solutions
Collaborate with Compliance and Outcomes Department to implement program policies, procedures, and protocols to enhance services delivery and ensure clinical documentation and other quality related standards are met for assigned personnel. Implement quality improvements identified by Compliance and Outcomes Department
Collaborate with Compliance and Outcomes Department to implement systems/tools to maintain contractual compliance and ensure timely reporting of relevant data to funders and oversight agencies
Coordinate staff training related to DHCS, DMC-ODS, and other federal state, and local regulations
Coordinate with Compliance and Outcomes Department to monitor compliance calendar and ensure necessary compliance deadlines are met by assigned program staff
Address all client grievances and complaints in a timely fashion. Manage corrective actions performed in response to complaints or grievances for assigned programs and staff. Respond to formal written grievances in accordance with established agency policies and applicable regulations
Ensure consistent representation at County meetings and other stakeholder engagements. Provide guidance and feedback regarding external communication and coordination efforts with government agencies, funders, providers, and other external stakeholders to maintain strong relationships and address program operational needs or issues for assigned program(s). Consult with CPO for guidance
Maintain and strengthen relationships with external referral sources, self-help groups, and other community support resources or organizations to ensure high-quality care coordination opportunities for program clients and their families. Ensure regular feedback and engagement with these external stakeholders and expand access to resources when available and appropriate. Communicate resource availability to program care coordination staff and Clinical Services Department through a professional partnership with the ADCS
Report developments or changes presented at County meetings to the CPO as they occur. Collaborate with the CPO to develop corrective actions or improvements necessary for significant changes when they occur
Leverage the Lead staff as ‘extenders’ to ensure that the assigned departments lead weekly staff meetings to address program issues and improve collaboration and adherence to policies/procedures. Communicate with program staff in a manner consistent with agency mission, vision, and values
Embodies and encourages a culture of open communication and ensures staff are sufficiently knowledgeable regarding proposed or upcoming changes, problem areas, corrective actions, or other important information. Document staff meetings
Responsible for supporting positive, inclusive cultural practices and equitable treatment for staff and clients. Respond to any complaints regarding diversity, inclusion, culture, or linguistics immediately and report to CPO for follow-up
Attend agency management meetings, including occasional linkage to the Executive Leadership Team (ELT) and Board of Directors meetings as needed
Qualification
Required
Master of Arts in Psychology, or LMFT, LCSW, LPCC, PsyD, PhD
2+ years of substance use, mental health, or similar Program Operations
4+ years' experience training and experience in Management, Training and Development
Ability to problem solve quickly
Ability to interface with community members, CBO's Funders and all referral sources in a positive manner
Ability to balance the leadership needed to move forward and the compassion to facilitate the needs of a counseling staff
Ability to recognize stress factors in a crisis environment and find creative inexpensive ways to reduce them
Ability to control emotions in situations of conflict
Ability to handle multiple projects at one time
Ability to process and develop appropriate conclusions
Needs to be able to work in stressful situations where information is needed in a short period of time
Knowledge of best clinical practices
Microsoft Office, including word PowerPoint, Excel
Must be able to physically assist client in their efforts to exit the facility in case of an emergency
Must be able to physically assist clients who are undergoing seizures or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary
Preferred
Preferred, current SUD or mental health certification with state certifying organization or professional board
Benefits
100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
PTO and Holiday pay.
Retirement benefits after 6 months of service.
Training and CEU opportunities.
Company
Horizon
Horizon Therapeutics is now part of Amgen. The Horizon LinkedIn page is no longer active or monitored.
1001-5000 employees
H1B Sponsorship
Horizon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (28)
2023 (13)
2022 (17)
2021 (18)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$4.46BKey Investors
DeerfieldEssex Woodlands Healthcare PartnersScale Venture Partners
2022-12-12Acquired
2020-08-06Post Ipo Equity· $963.47M
2019-07-11Post Ipo Debt· $600M
Leadership Team
Aaron Cox
EVP, Chief Financial Officer
David Styler
Senior Vice President, Chief Compliance Officer
Recent News
Providence Business News
2025-08-30
2025-07-22
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