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Personetics · 3 weeks ago

Customer Business Analyst

NY, New York, US

Full-time

Hybrid

Mid Level

$90K/yr - $115K/yr

3+ years exp

Personetics is shaping the Cognitive Banking era, harnessing AI to help banks anticipate customer needs, provide actionable insights, and deliver intelligent financial guidance. The Customer Business Analyst will act as the primary point of contact for deploying Personetics' product within clients, blending analytical insight with technical proficiency and strong client-facing communication.

AnalyticsFinanceFinancial ServicesFinTechInformation Technology

Responsibilities

Serve as the primary contact for a portfolio of financial institutions throughout the entire implementation lifecycle

Lead client onboarding and provide strategic guidance (including on-site workshops), ensuring a comprehensive understanding and effective use of Personetics’ solutions

Conduct detailed data analysis, including data mapping and integration processes, validating insights, and driving data remediation processes

Perform performance monitoring and statistical analysis to optimize and enhance product usage, client satisfaction, and overall effectiveness of deployed solutions

Respond to Business and Functional requirement requests

Design and write functional specs for customer requirements

Support the implementation team during users acceptance test

Work closely with business and technology units

Research, analyze and organize big data from both technical and business perspective

Analyze, specify, and validate new business requirements and participate in new product designs

Qualification

SQLData MiningStatisticsBusiness AnalysisFunctional SpecificationsCustomer FacingHybrid WorkCommunication SkillsTeam OrientedFast Paced Adaptability

Required

3-6 years of experience as a Business Analyst / Functional Architect or a similar customer-facing role, preferably within Fintech or Banking technology sectors

A Bachelor of Science Degree (BS) in industrial Engineering, Information systems and similar

Customer facing experience (proven ability to lead sessions)

Hands on experience in SQL

Experience with Data Mining/designing analytical models

Statistics/data modeling/analytical background

Experience writing detailed specifications

Team oriented and yet able to work independently

Strong written and verbal communication skills are essential

Able to thrive in a fast passed environment and learn quickly

Ability to work in a hybrid setup from our New York office