Samsara · 2 days ago
Senior Knowledge Management Specialist
United States
Full-time
Remote
Mid, Senior Level
$82K/yr - $110K/yr
4+ years expSamsara is the pioneer of the Connected Operations™ Cloud, helping organizations improve the safety, efficiency, and sustainability of their physical operations. As a Senior Knowledge Management Specialist, you will create user-friendly documentation and learning materials, establish a knowledge base infrastructure, and optimize the impact of the KM program within the Sales Support organization.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Establish a scalable infrastructure for Sales Support’s knowledge management function– consolidating documentation, streamlining tooling, and formalizing governance
Collaborate closely with Sales Ops, Support, Sales, and other GTM stakeholders to gather and translate information into operational agent and AE-facing content
Craft clear and concise KB articles to support the refinement and expansion of the KM library, to improve self-service and AI-ingestion
Manage the Sales Support knowledge management roadmap and contribute to the completion of projects within the roadmap
Assist in monitoring and reporting on KPIs to evaluate KM effectiveness
Identify and implement enhancements in our KM processes and technology, guided by KM KPIs and industry best practice
Actively participate in technology-driven initiatives, incorporating AI and other innovative solutions
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Qualification
Required
Bachelor's degree in a related field
4+ years of knowledge management and technical writing experience creating customer-facing documentation for software or SaaS products as well as creating, capturing, structuring, and maintaining knowledge articles
Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
Experienced in working with knowledge management and ticketing systems
Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
Adept at managing multiple priorities and embracing change with ease
Preferred
Familiar with generative AI tools and automation platforms to accelerate content
KCS Certified
Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools
Experienced in managing knowledge-related projects
Benefits
Health benefits
Flexible working
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase