Contact Center Agent II jobs in United States
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TicketNetwork · 1 month ago

Contact Center Agent II

positionSouth Windsor, CT 06074, USA
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

TicketNetwork has been a leading platform in the ticketing and event industry since 2002, providing innovative solutions for promoters and venues. The Contact Center Agent II role is essential for managing customer inquiries across various channels, ensuring excellent service and operational efficiency.

ConcertsE-CommerceSportsTheatre
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H1B Sponsor Likelynote

Responsibilities

Deliver exceptional support across multiple channels by handling inbound and outbound calls, website chats, and emails with the goal of resolving all first-level inquiries efficiently and professionally
Act promptly on escalated issues from customers and sellers, ensuring a positive experience and timely resolution
Serve as the critical link between customers and sellers, relaying delivery details, coordinating pickups, and confirming successful fulfillment
Manage communication through Freshdesk, acting as a liaison to maintain transparency and accuracy on behalf of the company
Assist with order management by refilling and relisting tickets via point-of-sale systems and partner platforms to support customer needs
Provide support for partner sites, fielding inquiries and resolving issues across calls, chats, and emails
Offer guidance to peers by answering questions related to customer ticket requests and fulfillment processes
Coordinate with selling partners and FedEx via phone, email, or support tickets to confirm delivery details and provide timely updates
Collaborate with internal departments and stakeholders to ensure smooth operations and exceptional service delivery

Qualification

Customer serviceCommunication skillsProblem solvingMultitaskingExcelAttention to detailData visualizationFreshDeskCross functional collaboration

Required

Excellent communication skills
Strong problem solving and technical thinking abilities
Strong attention to detail
Ability to multitask and prioritize
Customer service and solution focused
Must be able to make and receive calls and de-escalate/troubleshoot customer and broker order issues with relative ease

Preferred

Advanced proficiency with Excel
Experience with data visualization tools such as Tableau and Visio
Familiar with ticketing systems like FreshDesk
Comfortable with cross functional collaboration
Experience in the secondary ticket market or similar intermediary support preferred

Company

TicketNetwork

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TicketNetwork is a provider of ticketing services for sports, concerts, theater etc.
dateFounded in 2002
location
South Windsor, Connecticut, USA
people-size501-1000 employees
web-link
http://www.ticketnetwork.com

H1B Sponsorship

TicketNetwork has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (2)
2020 (7)

Funding

Current Stage
Late Stage

Leadership Team

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Don Vaccaro
CEO
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J
John Scotto
CFO

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Company data provided by crunchbase