D365FO Application Support Engineer jobs in United States
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GN Group ยท 2 weeks ago

D365FO Application Support Engineer

positionShakopee, MN
timeFull-time
remoteOnsite
seniorityMid Level
money$90K/yr - $115K/yr
date4+ years exp

GN Group is a leading medical device manufacturer focused on transforming lives through sound solutions. They are seeking a D365FO Application Support Engineer to troubleshoot and provide second line support on the D365FO application, collaborate with teams, and maintain platform performance.

AudioConsumer ElectronicsElectrical DistributionElectronicsHealth CareManufacturingTelecommunicationsWireless

Responsibilities

Understand business needs and processes
Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group
Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs
Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support

Qualification

D365FOAX2012Warehouse ManagementServiceNowMicrosoft ERP certificationsAnalytical abilitiesCustomer satisfaction focusCultural sensitivityEnglishCommunication abilitiesFlexibility

Required

4+ years of experience with AX2012 and / or D365FO and experience with D365FO Warehouse Management solution
Ability to work autonomously and demonstrate high self-motivation
Strong focus on customer satisfaction and service orientation
Excellent analytical and communication abilities
Cultural sensitivity and awareness
Flexibility and a strong commitment to keeping systems operational
Proficiency in English, including speaking, writing, understanding, and reading

Preferred

Experience with ServiceNow is a plus
Relevant Microsoft ERP certifications are a plus

Benefits

Generous Benefits including PTO and Paid Holidays
401k with Company match
Paid Parental Leave & Transition Back to Work Benefits
Company HSA Contributions
Free Hearing Aids for Family Members
Competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays

Company

GN Group

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GN Group is a Danish manufacturer of hearing instruments and audiological diagnostics equipment and headsets.
dateFounded in 1869
location
Ballerup, Hovedstaden, DNK
people-size5001-10000 employees
web-link
http://www.gn.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2002-06-28IPO

Leadership Team

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Peter Karlstromer
President and CEO GN Group
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Janne Jakobsen
Senior Vice President, Product Management
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Recent News

EIN Presswire
Artificial Intelligence (AI)-Powered Hearing Aid Fitting Assistant Market to Reach $3.2 Billion by 2029 with 22.7% CAGR
2025-11-13
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Interim Report Q3 2025: Solid quarter with 1% organic growth, 11% EBITA margin and DKK 410 million cash flow
2025-11-06
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Company data provided by crunchbase