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Microsoft · 2 weeks ago

Data Center Technician - CTJ - Poly

Fauquier County, VA

Full-time

Onsite

Entry, Mid Level

$26.92/hr - $47.60/hr

1+ years exp

Microsoft’s Cloud Operations & Innovation (CO+I) is seeking a Data Center Technician to support the U.S. Government Airgap team. The role involves performing essential data center operations, ensuring efficient service delivery, and maintaining a safe work environment while contributing to the overall success of Microsoft’s cloud services for government clients.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment

Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others

Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines

Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians

Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks

Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)

Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption

Provides guidance to technicians troubleshooting issues

Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance

Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists

Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders

Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training

Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use)

Complies with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents

Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work

Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities

Learns the client’s business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks

Qualification

Computer hardware knowledgeIT equipment supportCompTIA certificationsBasic Structure CablingDesire to learnEffective communication

Required

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination

This position requires successful verification of the stated security clearance to meet federal government customer requirements

You will be asked to provide clearance verification information prior to an offer of employment

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Preferred

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience

Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)

Able to communicate effectively with multiple stakeholders

Desire to learn, grow, and develop new technical skills