Desktop Support II (40364) jobs in United States
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Security Financial Bank ยท 3 weeks ago

Desktop Support II (40364)

positionAdministrative Offices - Eau Claire, WI 54701
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

Security Financial Bank (SFB) is seeking a Desktop Support II professional to join our Information Systems team. This role supports branches and the corporate office by providing advanced hardware, software, and systems support, ensuring reliable technology operations and troubleshooting issues.

AgricultureCyber SecurityFinancial ServicesVenture Capital

Responsibilities

Configure, install, maintain, and repair computers, peripherals, and related equipment
Troubleshoot advanced hardware, software, network, and systems issues
Resolve multiple levels of help desk tickets according to established SLAs
Perform testing on connectivity, applications, and system performance
Document issues and resolutions using a ticketing system
Work with third-party vendors to resolve technical issues
Support Microsoft Windows environments, Microsoft 365, VOIP systems, and mobile devices
Assist with Business Continuity and Disaster Recovery planning and documentation
Participate in an on-call rotation and occasional after-hours support
Follow banking regulations and security policies related to data and equipment

Qualification

Windows 11Microsoft 365Cisco wireless networksVOIP systemsMobile Device ManagementNetwork troubleshootingHelp desk ticketing systemsBusiness Continuity conceptsCommunicationCustomer-focused mindsetSelf-motivatedTeam collaboration

Required

Associate's or Bachelor's degree in Computer Networking, MIS, or a related field (or equivalent experience)
5 years of experience in an IT support or desktop support environment
Strong communication skills and a customer-focused mindset
Curiosity and a desire to understand how systems function
Self-motivated with the ability to prioritize and manage tasks independently
Comfortable working both independently and as part of a team
Professional, tactful, and able to handle sensitive information with confidentiality
Windows 11 & Microsoft Server operating systems
Microsoft 365 cloud-based products
Cisco wireless networks
Mobile Device Management platforms
VOIP phone systems
Network concepts and troubleshooting
Server-level hardware and software
Help desk ticketing systems
Business Continuity and Disaster Recovery concepts

Benefits

Comprehensive benefit package
Paid volunteer time off
& more!

Company

Security Financial Bank

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Security Financial Bank is a bank that offers business and agricultural banking services.
dateFounded in 1934
location
Eau Claire, Wisconsin, USA
people-size51-200 employees
web-link
http://sfbank.com

Funding

Current Stage
Growth Stage

Leadership Team

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Randy Yeast
Chief Technology Officer
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Bryan Gerlach
Chief Financial Officer
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Company data provided by crunchbase