Insulet Corporation · 2 weeks ago
Clinical Services Manager - Grand Rapids, MI (Field-Based)
Grand Rapids, Michigan
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $90K/yr
2+ years expInsulet Corporation is a global medical device market leader in diabetes care, seeking a Clinical Services Manager to drive their patient-centric mission. The role involves training healthcare providers and patients on Insulet's products, fostering clinical partnerships, and ensuring effective integration of diabetes management solutions.
Health CareMedicalMedical Device
Responsibilities
Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices
Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients
Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care
Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment
Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device
Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage
Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine
Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use
Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet
Oversee CPTs by providing timely product updates and being a clinical resource
Leverage multiple data sources to inform education strategy and individual/team actions
Maintain and update data systems, such as Salesforce, to capture training metrics
Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines
Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients
Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies
Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques
Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field
Qualification
Required
Associate degree
2+ years of related clinical experience
Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state))
Valid driver's license
Excellent communication skills, both oral and written
Strong influencing and collaboration skills with the ability to build and nurture relationships
Demonstrated skill educating in a clinical setting (both providers and patients)
Team-oriented with proven ability to work in a collaborative setting
Ability to solve complex problems and take appropriate action
Ability to execute territory business strategy
Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)
Preferred
Bachelor's degree
2+ years' experience conducting training in a clinical setting and/or managing insulin pump patients
Prior experience in a commercial role in the medical device or pharmaceutical industry
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs
Company
Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.
1001-5000 employees
H1B Sponsorship
Insulet Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (43)
2023 (19)
2022 (33)
2021 (41)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$629.5MKey Investors
DeerfieldOrbiMedAlta Partners
2025-03-18Post Ipo Debt· $450M
2009-03-16Post Ipo Debt· $60M
2007-05-15IPO
Leadership Team
Ashley McEvoy
President & Chief Executive Officer
Ana Maria Chadwick
Chief Financial Officer
Recent News
2025-12-20
2025-12-17
Company data provided by crunchbase