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Sectigo · 2 weeks ago

NOC Analyst

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Sectigo is a leading provider of certificate lifecycle management, dedicated to ensuring digital trust for its clients. The NOC Analyst role involves monitoring and managing computer systems and networks, troubleshooting IT issues, and optimizing network performance to support enterprise-scale infrastructures.

Computer Software

Responsibilities

Monitoring the operations and security of all computer networks and systems

Responding to service outages and interruptions

Network Troubleshooting and Optimization: Monitoring, Diagnosing and resolving network issues, analyzing network performance, and optimizing network infrastructure to ensure high availability, reliability, and performance

Documentation and Reporting: Creating and maintaining network documentation, diagrams, and standard operating procedures (SOPs). Generating reports on network performance, security incidents, and compliance status for management review

Performing network maintenance, system upgrades, including service packs, patches, hot fixes and security configurations

Communicating with third-party vendors and technicians for additional support

Testing and evaluating network systems to eliminate problems and make improvements

Additional tasks associated with this position may be assigned in response to company initiatives and business needs

Qualification

Network Infrastructure ManagementCloud Networking (AWS/GCP)Network Monitoring ToolsNetwork Security PrinciplesVPN SupportRouting Protocols (OSPF/BGP)Network Hardware ProficiencyAutomation (Terraform/Ansible)Analytical SkillsCommunication SkillsAttention to DetailAdaptability

Required

Bachelor's degree in computer science, information technology, or related field is strongly preferred

Proven experience (typically 2+ years) in a networking operations role, with a focus on supporting enterprise-scale network infrastructures

AWS and/or GCP network experience is necessary, and general experience is required

Experience supporting, and maintaining Juniper, and Palo Alto hardware and software for Datacenter and Campus environments

Site to Site VPN and/or RA VPN: Be able to support Route based and Policy based VPN

AAA: Be able to support, and maintain Radius and Tacacs+ for both device access management and NAC (e.g., 802.1x)

Network Monitoring: Must be able to support, and use: Netflow, SNMP, and related enterprise tools (e.g., Solarwinds, Nagios, LiveNX)

FW Technologies and Traffic Flow: Understand stateful vs non-stateful rules, symmetric vs non-symmetric, NAT types, order of operation, etc

L3 Routing Protocols: Knowledge of OSPFv2, OSPFv3 and BGP

L3: Knowledge of IPv6

Layer 2: Understand rSTP, dot1q, vlan, L2 security

Wireless: Good understanding wireless, roaming, troubleshooting

HA: Understand FHRP (VRRP, HSRP, etc.), LACP, BFD, switch stacks.etc

TCP/IP: Understand path MTU discovery (ICMP), basic TCP flags, etc

Knowledge of DNS, DHCP, ARP, Neighbor Discovery

Segment Packet Frame troubleshooting: Comfortable packet captures and utilizing tools like Wireshark and tcpdump

In-depth knowledge of networking protocols and technologies, including TCP/IP, VLANs, OSPF, BGP, MPLS, VPNs, DNS, DHCP, SNMP, etc

Strong understanding of network security principles and best practices, including firewall configuration, intrusion detection/prevention, encryption, and secure remote access

Proficiency in network hardware and software, such as Cisco, Juniper, Palo Alto, Fortinet, Aruba, etc

Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex network issues

Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams, articulate technical concepts to non-technical stakeholders, and mentor junior staff

Attention to detail, organization, and documentation skills, with a commitment to maintaining accurate network documentation and following standard procedures

Adaptability and willingness to learn new technologies, methodologies, and tools to keep pace with evolving business needs and industry trends

Proficiency with GIT

Comfortable with JSON, YAML, and XML