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ACC Management Group, Inc. · 3 weeks ago

Community Manager [Multi-Site]

Milwaukee,WI,US

Full-time

Onsite

Entry, Mid Level

1+ years exp

ACC Management Group, Inc. is seeking a Multi-Site Community Manager to oversee the operations of three communities. The role involves managing leasing strategies, resident satisfaction, and compliance while leading on-site teams to create a welcoming environment.

Property ManagementReal EstateResidential

Responsibilities

Lead, mentor, and inspire on-site leasing and maintenance teams

Build strong, positive relationships with residents and vendors

Oversee leasing strategies, renewals, and occupancy targets

Manage community budgets and financial performance

Maintain exceptional curb appeal and property standards

Coordinate with contractors and regional leadership

Ensure full compliance with Section 42 requirements and all applicable policies, regulations, and fair housing laws

Ensure complexes and vacancies are ready for showings and move-in dates

Effectively communicate property features and amenities to all prospects

Answer questions to all prospects and potential applicants in a timely manner

Conduct showings of vacant units to all interested prospects

Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints

Address resident concerns and all maintenance requests in a timely manner

Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals

Generate, distribute, and monitor renewal notices and follow up accordingly

Coordinate and process all lease paperwork for all move in and move outs

Collect payment of rent according to company procedures and policies

Handle and process all delinquency matters and reporting as need be

Maintain strong resident relations while continuing to enact company and community policies

Lead all resident relations matters or concerns that are presented in a timely manner

Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property

Record and document all resident correspondence as appropriate

Report and document all accident and emergency situations in a timely manner

Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law

Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area

Oversee and supervise all maintenance activity of employees and independent contractors

Manage all on-site property employees with providing proper training, guidance, and coaching

Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation

Understand, maintain, and stay up to date on assigned property(s) description and classification

Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures

Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval

Coordinate bank deposits as needed

Complete all assigned reports and/or projects to the Regional Manager by the required deadline

Qualification

Section 42 experienceProperty management experienceLeadership skillsCustomer service skillsCommunication skillsTime management skillsOnesite softwareFair housing laws knowledgeProactive mindsetTeam player

Required

Section 42 (LIHTC) experience

Strong leadership and communication skills

Background in property management or hospitality

A proactive, solution-oriented mindset

Ability to travel regularly between communities

Passion for building warm, welcoming neighborhoods

High School diploma or equivalent

1-2 years of property management or industry related experience

Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel)

Must be able to physically inspect the properties

Maintain valid driver's license with acceptable driving record

Flexibility with working hours and availability for later hours or Saturdays as needed

Ability to prioritize and possess efficient time management skills

Demonstrates excellent verbal and written communication skills

Strong customer service skills with ability to handle complaints in a positive and time efficient manner

Goal-oriented and team player

Ability to work independently under tight deadlines

Exhibits a high degree of professionalism and respect through appearance and interactions with others

Ability to lift to but not limited to 25 pounds unassisted and as needed