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Bob Loquercio Auto Group · 2 weeks ago

BDC Service Representative

Elgin Toyota - Streamwood, IL 60107

Full-time

Onsite

New Grad, Entry Level

$16.50/mo - $16.50/mo

Bob Loquercio Auto Group is an award-winning company looking for a qualified, motivated, and self-sufficient individual to join their team. As a Business Development Coordinator, you will be responsible for responding to internet inquiries and generating sales with customers that contact the dealership or who have visited the dealership.

AutomotiveCustomer ServiceRetail

Responsibilities

Respond promptly, professionally and courteously to all internet leads

Utilize scripts and workflow tools to staff to ensure uniform customer service

Promptly and accurately enter all customer inquiry data into CRM software

Overseeing the generation of sales appointments

Effectively utilizing lead management tools

Compiling all necessary reports, forms and other documentation on a timely basis

Exhibiting ethical behavior providing the highest degree of customer satisfaction and remaining honest in all aspects of customer interaction

Qualification

Sales experienceCRM softwareSocial media marketingOrganizational skillsLeadership skills

Required

Previous experience in a disciplined, process-oriented and sales-driven role through inbound and outbound appointment and service calls, internet leads and internally generated customer opportunities

Ability to gain overall knowledge of automotive sales and service department operations

Strong organizational and leadership skills

Knowledge of social media, social media channel marketing and social media blogging