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HNN Communities · 3 weeks ago

Maintenance Supervisor - Waterview Crossing

Waterview Crossing - Des Moines, WA 98198

Full-time

Onsite

Mid, Senior Level

$34/hr - $37/hr

3+ years exp

HNN Communities is a professional property management company specializing in multifamily and mixed-use properties throughout Washington State. They are seeking a Full-Time Maintenance Supervisor to oversee maintenance operations and ensure the physical upkeep of the community while leading the maintenance team to achieve company objectives.

Property ManagementReal EstateReal Estate Investment

Comp. & Benefits

Responsibilities

Oversee and maintain the physical condition and general upkeep of the community following Company operating and safety standards

Lead, direct and supervise maintenance employees assigned to the community. Provide employees with regular performance feedback and take timely action of misconduct by effectively working with your supervisor and Human Resources

Successfully interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees

Manage and thoroughly complete work orders within the expected timeframe according to Company policy and standards

Manage and complete all make-ready apartment homes including painting, flooring, cleaning, rekeying, and general repairs, according to Company unit turn policies and standards. Schedule all contracted work required with Company approved vendors and update make-ready statuses and dates. Adjusting heat and properly secure doors and windows in all vacant apartment homes

Maintain the administration of all maintenance related functions including tracking of inventory, data entry, and maintaining safety records within Company software. Ensure documentation is completed in a timely manner including maintaining safety data sheets (SDS)

Manage cleaning and trashing out vacated apartment homes, including physical evictions. Properly document all abandoned belongings and storage/disposal according to Company policy

Manage all aspects of the community’s physical upkeep including community grounds, pool and spa, common areas, lighting, trash compactor, pet stations, building exteriors, railings and stairs, controlled access buildings, and amenities to keep areas clean, operational, and safe for all residents and guests

Schedule or perform proper testing and maintenance of community systems including pumps, boilers, fire control systems, elevators, backup generators, smoke and carbon monoxide detector systems, etc

Schedule and perform regular inspections of the community, including pre move-out inspections, move-out inspections, and preventative maintenance inspections (PMIs)

Manage all supplemental landscape maintenance including pressure washing, irrigation system repairs, and watering of lawn/landscape areas so that common areas are properly maintained

Oversee contractors when professional services and repairs are necessary

Follow up on unresolved customer service issues to ensure resolution and resident satisfaction

Promptly and professionally respond to after-hours emergency calls. Create, update, and enforce the community’s on-call schedule for all after-hours emergency response

Ensure all workshops and utility rooms are clean, orderly, and safe. Adhere to all Company safety and OSHA requirements

Remove snow and ice when and where applicable during inclement weather

Maintain appropriate quantities of equipment and supplies within budget restraints. Promptly place regular supply orders with approved vendors

Responsible to secure and for the timely maintenance of all Company equipment entrusted to the employee’s care, including golf carts and work vehicles

Adhere to and enforce all requirements of the O & M manual including lock out/tag out and mold, moisture control and clean up procedures

Inform appropriate supervisor(s) of any observed or potentially hazardous situations for residents, team members, and guests, including all injuries/incidents

Uphold and enforce proper security practices including appropriate key control procedures

Participate in the success of resident events, community programing and local/non-profit programs as assigned

Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance

Maintain and promote a reputation of excellence. Continuously work to improve community and company reputation scores

Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software

Work collaboratively and respectfully with peers, other team members and departments

Qualification

Maintenance supervisionElectrical systemsPlumbingPool maintenanceProperty management softwareCPO certificationCAMT certificationCustomer serviceMS Office SuiteEnglish proficiencyTeam leadershipCommunication skills

Required

Minimum 3 years of related maintenance experience, preferably at a supervisory level

Experience successfully leading a team with the ability to source, interview and manage employee performance

High level of competency and efficiency in all aspects of maintenance operations including electrical, plumbing, pool maintenance, appliance repair, carpentry, and painting

Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations

Ability to provide exceptional customer service to address the needs of residents in a friendly and professional manner

Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook) and property management software, preferably Yardi

Excellent written and verbal communication skills

High school education or equivalent required

Must be 18 years of age or older

Valid driver's license required

Must be able to speak, read and write English in a manner sufficient to carry out duties

Successful completion of background check and drug screen required

Must be legally qualified to work in the U.S. meeting I-9 guidelines