Merge IT ยท 2 weeks ago
Senior Desktop Support Engineer
Stamford, CT
Contract
Onsite
Senior Level
$38/hr - $40/hr
6+ years expMerge IT is seeking a Senior Desktop Support Engineer to join their enterprise-level client's team in Stamford, CT. The role involves providing tier 2/3 deskside support, troubleshooting hardware issues, and ensuring professional communication with end users.
CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency
Responsibilities
Provide Tier 2/3 deskside support for VIPs and end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Qualification
Required
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Preferred
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications such as A+, MCP, or ITIL are a plus but not required
Benefits
Benefits
Company
Merge IT
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-04-15
Company data provided by crunchbase