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Winsupply · 2 weeks ago

Digital Operations Coordinator

3110 Kettering Blvd, Moraine, OH 45439, USA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Winsupply is a company focused on enabling entrepreneurs through wholesale distribution. The Digital Operations Coordinator will support digital systems and workflows across eCommerce platforms, ensuring a consistent customer experience and managing various operational support initiatives.

Wholesale

H1B Sponsor Likely

Responsibilities

Manage customer onboarding and customer master data updates in coordination with eCommerce systems

Assist in content updates to local company websites as well as launch of new websites

Support order parsing processes, ensuring proper routing and resolution of exceptions

Maintain and update product and website content to ensure accuracy and usability

Triage and resolve support tickets related to digital ordering, product availability, and account issues

Assist in internal training and onboarding related to eCommerce tools and workflows

Partner with digital sales and IT teams on platform updates and system improvements

Assist in customer onboarding utilizing 3rd party order management platforms

Monitor and support ticketing and escalation processes, ensuring timely resolution

Help maintain customer group and location-level digital data integrity

Coordinate with the Marketing IT team to identify and report on common issues, bugs, or trends

Support testing and quality assurance of new digital features or system enhancements

Provide support for online payment platform regarding customer issues on invoices and statements

Qualification

ECommerce experienceMicrosoft ExcelTicketing softwareCustomer supportDigital operationsProblem solverCross-functional workCommunicationDetail-orientedCollaborative mindset

Required

2–3 years of relevant work experience, preferably in eCommerce, customer support, or digital operations

Experience working with Microsoft Office Suite, especially Excel

Familiarity with ticketing or customer support platforms

Strong interpersonal skills and a collaborative mindset

Ability to work cross-functionally in a fast-paced environment

Preferred

Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience)

Previous experience in a wholesale distribution, retail, or technology-enabled support environment

Familiarity with ERP or eCommerce systems

Company

Winsupply

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution.

Founded in 1956

Dayton, OH, US

1001-5000 employees

http://www.winsupplyinc.com

H1B Sponsorship

Winsupply has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (19)

2024 (16)

2023 (21)

2022 (8)

2021 (7)

2020 (7)