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PRA Group (Nasdaq: PRAA) · 3 weeks ago

Customer Solutions Associates - Bilingual (Spanish)

North Richland Hills, TX

Full-time

Onsite

Entry Level

1+ years exp

PRA Group is a diverse and growing company that has a tangible impact on the global economy. They are seeking Bilingual Customer Solutions Associates to assess customer needs and implement individualized account resolutions while ensuring compliance with the Fair Debt Collection Practices Act and company policies.

BankingConsultingConsumer LendingFinanceFinancial ServicesGovernmentInformation TechnologyLegal

No H1B

Responsibilities

Works with customer to create affordable plans

Request’s debit or ACH information to secure plans

Modifies plans as requested by customers

Takes appropriate action if customer disputes the account(s)

Listens for hardship cues in customer conversations and notes account appropriately

Update’s customer account information including; telephone, mobile, address and email

Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account

Records information about financial status of the customer and status of collection efforts using automated collections software

Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account

Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension

Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement

Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility

Completes all required compliance or other training

Provides signoffs/acknowledgements for payment plans established by peers when needed

Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices

Qualification

Customer service skillsBilingual (Spanish)Fair Debt Collection Practices ActFair Credit Reporting ActVerbal communication

Required

High School Diploma or equivalent

Excellent verbal communication and customer service skills

Ability to complete required company trainings

Preferred

1+ years of recent, consecutive work history and/or employment preferred

Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred

Company

PRA Group (Nasdaq: PRAA)

Glassdoor3.4

As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers.

Founded in 1996

Norfolk, Virginia, USA

1001-5000 employees