Apply on Employer Site

MSU Federal Credit Union · 1 day ago

Financial Services Specialist / Teller - Division Street Branch (Chicago)

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$20.70/hr - $20.70/hr

MSU Federal Credit Union is committed to providing superior member experiences, and they are seeking a Financial Services Specialist to enhance member engagement and satisfaction. The role involves delivering personalized service, making product recommendations, and ensuring accurate and efficient transaction processing.

Financial Services

Growth Opportunities

Responsibilities

Provide superior member service by responding to members’ inquiries with urgency, process transactions accurately and with proficiency, personalizing interactions with recommendations of products and services specific to members’ unique needs

Identify and sell products and services, provide financial education to enhance the member experience, and achieve individual and departmental goals

Utilize outbound calling and cross-selling tools to further develop relationships with current members

Utilize department and Credit Union procedures to mitigate risk, ensuring that member requests and transactions are processed with accuracy, protecting both members and the Credit Union from loss

Manage time effectively while demonstrating initiative within the branch, consistently seeking opportunities for personal development and expanding knowledge to better serve members and the Credit Union

Utilize a variety of communication channels (e.g., in-person, email, team collaboration tools) to ensure clear, effective, and timely communication within the team and across the Credit Union

Actively promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence

Demonstrate proficiency in Credit Union product knowledge, services, and fintech partners

Effectively handle escalations by taking ownership, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service

Apply fraud detection strategies, taking steps to mitigate risks, protecting members and the Credit Union

Complete required departmental activities and trainings to ensure compliance with state and federal regulations, and Credit Union policies

Adhere to safety and security procedures regarding emergency situations, third party access to secure areas, and promptly communicate suspicious activity to leadership

Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations, adapting to new information, technology platforms, handling ambiguity and adapting to change

Display adaptability and flexibility in meeting business needs based on member volume patterns at a branch or throughout the branch network

Consistently meet or exceed established performance metrics, contributing to the Credit Union’s goals and delivering a high standard of service

Qualification

Member service proficiencySales skillsFraud detection techniquesCommunication skillsProblem-solving skillsAttention to detailMath aptitudeClerical aptitudeError-free typingAdaptabilityCritical thinkingProfessional presentation

Required

High School Diploma or Equivalent required

Follow proper balancing and cash handling procedures

Regular and predictable attendance

Demonstrate company core values

Ability to work scheduled hours including, weekend and overtime, when applicable

Receptiveness to accepting and applying feedback

Attention to detail

Proficiency in member service

Excellent listening skills

Clear and effective communication skills

Professional business etiquette and presentation skills, including maintaining a professional workspace

Strong sales skills with identifiable results

Critical thinking and problem-solving skills

Effective use of fraud detection and prevention techniques

Effective written and verbal communication skills

Skills in de-escalating and resolving escalating member situations

Adaptability and flexibility

Analytical skills and the ability to work independently

Math and general clerical aptitude

Ability to multitask and prioritize

Reliable and dependable

Error free typing skills with emphasis on accuracy

Preferred

Functional knowledge of Credit Union or other financial institution systems, products, services, and procedures preferred

Benefits

100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums

Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays

401(k) with a company match

Tuition Reimbursement

Up to 12 Weeks of Paid Parental Leave

Company

MSU Federal Credit Union

Glassdoor4.1

Founded in 1937, MSU Federal Credit Union (MSUFCU) has remained committed to helping members achieve financial success and stability through every stage of life.

Founded in 1937