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University of Missouri-Columbia · 2 weeks ago

Human Resources Specialist II

Columbia, MO

Full-time

Onsite

Entry Level

$19.23/hr - $21.63/hr

1+ years exp

University of Missouri-Columbia is seeking a Human Resources Specialist II to join their HR Service Center. This role involves providing customer service on HR policies and programs, processing administrative responsibilities, and ensuring accurate communication regarding benefits and retirement plans.

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Diversity & Inclusion

Responsibilities

Provide customer service regarding benefit and retirement plan offerings, eligibility, deadlines, and processes. Provide tier-one support to routine and non-routine inquiries

Provide professional, collegial, and inclusive dialogue to create effective solutions in a timely manner; May escalate complex issues to supervisor or subject matter expert teams

Respond to inquiries timely; Maintain documentation and process service tickets to ensure accurate tracking of issues and resolutions

Use of good judgement, excellent written and verbal communication skills, computer skills, research of information, and continual independent learning of benefit and retirement plans, knowledge of HIPPA, and University of Missouri policies is essential to ensure and maintain professional knowledge and provide sound, credible advice

Provide Customer Service And Problem-solving Regarding Human Resource Policies And Programs. Provide Tier-one Support To Routine And Non-routine Inquiries. May Escalate Complex Issues To Supervisor Or Other HR Leaders. Topics May Include But Are Not Limited To

Paycheck questions including withholdings, garnishments, W2 questions, pre-and-post tax deductions, vacation payout, and payroll communication

Educational Assistance and Tuition Reduction

Training and Development programs including required compliance and regulatory training

Absence and leave benefits including vacation, sick, personal days, winter break leave, FMLA, personal leave, etc

Support administrative processing, ensuring information is accurate and provided in a timely manner. Knowledge of policies, research of information, data verification, identification of discrepancies and solutions, and interaction with customers, other departments, and vendors is essential

Benefit enrollment and benefit change elections

Benefit and retirement plan enrollment status changes including new dependents, deceased members, and beneficiary designations

Proof of relationship documents

Healthy Savings Account (HSA) and Family Savings account (FSA) forms

Personal data forms

Life insurance forms

Educational Assistance and Tuition Reduction forms

Paycheck withholdings and Federally required forms including W-4, 1099-R, 1095-C

Employment and income verification letters

Imaging of personnel documentation including confidential files

Maintain up-to-date knowledge of current and emerging University of Missouri human resources policies and practices

Qualification

Benefits knowledgeRetirement plans knowledgeCustomer serviceProblem-solvingData verificationResearch skillsHIPAAAdministrative processingCommunication skills

Required

An associate's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Preferred

Experience in call center and/or HR

Bachelor Degree preferred

Benefits

Medical, dental and vision plans

Retirement

Paid time off

Short- and long-term disability

Paid parental leave

Paid caregiver leave

Educational fee discounts for all four UM System campuses

Company

University of Missouri-Columbia

We are Mizzou! Our distinct mission, as Missouri's only state-supported member of the Association of American Universities, is to provide all Missourians the benefits of a world-class research university.

Founded in 1839

Columbia, Missouri, USA

10001+ employees