Customer Success Specialist jobs in United States
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HelloGov AI, Inc. · 2 months ago

Customer Success Specialist

positionMiami, Florida, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

HelloGov AI is a Miami-based startup transforming how people interact with government services. The Customer Success Specialist role involves managing customer interactions through an AI platform, focusing on maintaining quality service and efficiency in high-volume outreach.

Government Relations

Responsibilities

Handle escalations
Retention outreach
Follow-up calls requiring a human touch
Make 150-200 outbound calls per day
Help customers complete their applications
Prevent cancellations or refunds
Maintain a positive experience throughout

Qualification

Customer communicationPerformance-drivenEscalation managementTime managementTeam collaboration

Required

Strong communication skills
Ability to handle high-volume outbound calls (150-200 calls per day)
Focus on quality service and results-driven conversations
Ability to manage escalations and retention outreach
Impeccable attendance and punctuality
Responsibility for personal performance in a fast-paced environment

Company

HelloGov AI, Inc.

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HelloGov is a leading B2C platform using AI to streamline government applications and help individuals and businesses across the US get passports, visas, and registrations faster and with fewer errors.
dateFounded in 2023
location
Coral Gables, Florida, USA
people-size11-50 employees
web-link
https://hellogov.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase