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Premise Health · 23 hours ago

Director of Client Operations

United States

Full-time

Remote

Director/Executive

10+ years exp

Premise Health is a company that focuses on providing exceptional healthcare to large organizations and their employees. The Director of Client Operations oversees the operations management of multiple health centers, ensuring client satisfaction and operational effectiveness while leading a team and managing complex client relationships.

CommunitiesHealth CareSocial Media

Responsibilities

Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends

Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies

Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes

Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support

Identifies and requests participation from corporate departments in strategic meetings as client needs dictate

Owns client/site meetings, committees, and task forces to support strategic initiatives and goals

Operational lead on implementations post-go-live

Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc)

Demonstrates the ability to effectively manage complex multiple lines of service and clients

Provides effective leadership, coaching, and mentoring at the site level

Builds talent to proactively manage additional LOS

Participates in sales process

Escalation point for clients

Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc

May be asked to complete ad hoc projects

Manages site level supervisors

Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate

Coordinates and communicates across virtual sites and shares best demonstrated practices with peers

May be asked to complete ad hoc projects

Oversees the management of up to 15 health centers with multiple lines of service

Manages the relationship of up to 10 clients

Manages a portfolio of $2M - $10M in Gross Annual Revenue

Manages (direct and indirect) up to 10 - 50 FTEs

Qualification

Healthcare experienceOperations managementBudgetP&L responsibilityLeadership skillsVirtual team managementMedical information managementProcess managementExcel proficiencyCommunication skillsRelationship buildingAdaptability