ServiceNow Agentic AI / Virtual Agent (VA) Business Analyst jobs in United States
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Net2Source (N2S) ยท 10 hours ago

ServiceNow Agentic AI / Virtual Agent (VA) Business Analyst

positionUnited States
timeContract
remoteRemote
senioritySenior Level
money$65/hr - $75/hr
date5+ years exp

Net2Source (N2S) is seeking a ServiceNow Agentic AI / Virtual Agent (VA) Business Analyst to serve as the primary liaison between procurement stakeholders, finance teams, and technical developers. The role involves designing, implementing, and optimizing Agentic AI processes on the ServiceNow platform, focusing on requirements gathering, workflow mapping, and ensuring seamless integration within the enterprise service management ecosystem.

B2BDeliveryHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Bismillah Arzoo
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Responsibilities

Collaborate with procurement, finance, and IT teams to capture functional and technical requirements for Agentic AI / Virtual Agent (VA) workflows
Translate business needs into detailed user stories and acceptance criteria
Document and optimize end-to-end Source-to-Pay processes, including sourcing, requisitioning, purchase orders, invoicing, and supplier management
Ensure alignment with organizational policies and compliance standards
Work with architects and developers to configure and customize ServiceNow Procurement and Financial modules
Validate workflows, integrations, and reporting dashboards against business requirements
Facilitate workshops, demos, and UAT sessions with business and technical teams
Act as a trusted advisor for procurement transformation initiatives
Define reporting requirements for spend analysis, supplier performance, and compliance
Support CMDB and CSDM alignment for procurement-related services
Ensure adherence to financial regulations, procurement policies, and audit requirements
Support risk management and continuous improvement initiatives

Qualification

Agentic AI / Virtual AgentServiceNow expertiseBusiness analysisITIL v4 familiarityStakeholder engagementProcurement best practicesProcess mappingRisk managementContinuous improvementSpend analysisSupplier performanceCompliance standardsCommunication skillsDocumentation skills

Required

Strong understanding of Agentic AI / Virtual Agent (VA) processes and procurement best practices
Experience with ServiceNow related modules
Familiarity with ITIL v4 and enterprise service management principles
Excellent business analysis skills: requirements gathering, process mapping, documentation
Strong communication and stakeholder engagement skills
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist certifications
Agentic AI / Virtual Agent (VA) related certifications
ITIL v4 Foundation
5+ years in Agentic AI / Virtual Agent (VA) roles
3+ years working with ServiceNow or similar platforms in a BA capacity
Experience in large-scale enterprise environments

Company

Net2Source (N2S)

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Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
dateFounded in 2007
location
Somerset, New Jersey, USA
people-size1001-5000 employees
web-link
http://net2source.com

H1B Sponsorship

Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)

Funding

Current Stage
Late Stage

Leadership Team

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Ashish Garg
Founder & CEO
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Company data provided by crunchbase