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First United Bank · 3 weeks ago

Fraud Specialist I

Sherman, TX

Full-time

Onsite

Entry Level

1+ years exp

First United Bank is a well-regarded financial institution recognized for its positive workplace culture. The Fraud Specialist I position is responsible for analyzing alerts to detect suspicious transactions and prevent fraud, while also investigating fraud cases and maintaining necessary records for effective reporting.

BankingFinancial ServicesInsuranceLending

Responsibilities

Researches, analyzes, and investigates customer account behavior daily for potential fraud and suspicious activity from system generated alerts and referrals escalated by other departments; tracks trends and detects unusual activity or behavior; determines if transactions are fraudulent and/or suspicious in nature such as deposit fraud, check fraud, online account takeover, wire fraud, ACH fraud, etc

Responds to inquiries or refers inquiries to the appropriate person and exhibits the necessary follow through with internal and external customers. The Analyst will need to explain fraud cases and answer questions related to fraud matters and should be clear and professional in their communication. On occasion urgent matters will need to be escalated. The Specialist will need to exercise sound judgement in determining the need to escalate

Process disputes related to check fraud

Compiles data and maintains necessary records and files to ensure efficient and consistent reporting of all fraud and suspicious investigations

Makes recommendations for closing/restricting accounts, placing holds, disabling account access through various channels and performs associated follow-up to ensure the closure of the accounts

Liaise with internal partners, law enforcement, and other financial institutions to investigate fraud events

Processes restitution and recoveries

To be familiar with various types of financial transactions and be able to reasonably identify counterfeiting, kiting, check washing, less cash scams and other types of bank fraud

Comply with the Bank Secrecy Act and all other laws and banking regulations

Maintain current knowledge of applicable fraud detection software

Assist customers in a prompt, professional and courteous matter

Maintain the confidentiality of Bank and customer information

Serves as subject matter expert for Community Bank staff on fraudulent transactions and emerging fraud risk

Completes all required compliance exams on a yearly basis

Adherence to all First United Policies and Procedures

Dress professionally

Qualification

Fraud investigationBSA/AML regulationsACAMS certificationBank operations knowledgeCase management softwareMS ExcelCritical thinkingProblem solvingCommunication skillsAttention to detail

Required

Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications

Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners

Demonstrate ability to work independently with little to no supervision

Strong work ethic, critical thinking, and problems solving skills with attention to detail

Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met

Must possess a high level of initiative and a natural investigative demeanor

Ability to work independently and in a team environment to achieve department goals and objectives consistent with First United's standards of excellence

Must be comfortable managing multiple and/or shifting priorities, and produce professional and accurate work product, sometimes under time constraints

Must possess the desire to increase learning and gain further expertise in fraud and financial crimes