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New York City Bar Association · 3 weeks ago

Customer Relations Representative/Web Program Specialist

New York, United States

Full-time

Hybrid

Entry Level

$49K/yr - $52K/yr

1+ years exp

The New York City Bar Association is a voluntary association of lawyers and law students, focused on promoting excellence and access to justice. The Customer Relations Representative/Web Program Specialist will provide administrative and technical support for online programs, ensuring seamless execution and exceptional customer service.

Association

No H1B

Responsibilities

Set up, configure and handle modifications to online programs using software applications and databases

In conjunction with ITS and the department head, provide internal and external technical support to ensure the high performance, integrity and reliability of online programs

Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states

Maintain effective communication with all online web partners

Create, maintain and send program documents to online web partners for live webcast/webinars and on-demand programs. Upload program documents for live webcast/webinar and on-demand programs

Track and maintain accurate monthly accreditation reports for live webcast and on-demand programs

Create value for the City Bar member and customer by providing exceptional customer service

Handle heavy volume of customer service calls and emails

Identify and access customer’s needs to achieve satisfaction and build relationships

Attract potential members by proactively suggesting information about our benefits, services and products

Provide in-take of membership requests, small law firm transactions, CLE, other programs and event registrations by phone visits, or email

Understand membership benefits, policies, qualifications and their various categories, MCLE requirements and CLE policies

Provide support at programs (including CLE) and membership events as required

Accurately process credit card and check payments, refunds and cancellations for membership, programs and events

Other responsibilities as assigned

Qualification

Customer service experienceTechnical supportMicrosoft Office SuiteIMIS experienceFreestone experienceHTML knowledgeCommunicationAttention to detailTeam collaborationSelf-motivatedProject management

Required

Associate level degree or higher, or equivalent experience

Minimum one year of experience in a customer service environment

Can successfully work collaboratively as part of a team as well as independently

Excellent communication skills, both verbal and written

High attention to detail, adherence to deadlines, strong judgment

Ability to manage multiple projects and meet deadlines

Self-motivated and able to assume responsibility and work autonomously in a professional and results-oriented manner

Ability and desire to provide excellent customer service

Strong computer skills including Microsoft Office Suite; willing to embrace new technology

Flexibility to work evening hours and early mornings, when needed for programs held before and after general work hours

Candidates must be authorized to work in the United States. We are not able to sponsor visas for this position

Preferred

Experience with iMIS, Freestone, HTML, a plus

Benefits

Generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day, day off for volunteer work, extra time off in summer)

Choice of medical plans (some offered at almost no charge to employee)

Dental

Vision

401K

Life insurance

Commuter benefits program

Employee Assistance Program

Short-term/long-term disability insurance

Employee discounts