Michigan First Credit Union · 3 weeks ago
Loan Financial Services Representative
Lathrup Village, MI
Full-time
Onsite
New Grad, Entry Level
0+ years expMichigan First Credit Union is a financial institution that has been serving members for over 90 years. The Loan Financial Services Representative will assist in processing loan activities, conducting interviews, preparing loan applications, and providing exceptional customer service to members.
BankingFinanceFinancial Services
Hiring Manager
Matthew LePage
Responsibilities
Conducts interviews to obtain personal and financial data in order to enter into loan processing system
Prepares complete loan applications, which include gathering information on application and credit report that will assist the underwriter in making final loan decisions
Assists in the preparation of credit information necessary to establish credit limit, including such factors as applicant’s assets, credit experience and personal references, based on predetermined standard
Notifies applicants of loan decision while they wait on the telephone. Uses wait time to cross-sell other products and services. Also evaluates member credit files to look for competitor buy-out opportunities
Keeps records or files of credit transactions, inquiries, loans pending, loan activity. Report by representative and Daily Loan Listing
Provides assistance in filing, inputting data to computer, recording information as required, answering telephones, photocopying, faxing, typing letters, etc
Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and team members
Assists team members in efficiently and effectively processing the various activities involved in credit granting, and performs such additional duties as might be assigned from time to time
Qualification
Required
High school diploma and one to three months' of related experience and/or training
Must take a minimum of 12 loan applications per day
Maximum time on phone with members is 18 minutes
Cross-selling and competitor buyout goals will also be set
Performs functions in an accurate and timely manner
Maintains professional appearance and attitude
Utilizes interpersonal skills effectively in a team environment
Must be able to work in a fast-paced, production-oriented environment
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to team members and members of the organization
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to operate PC including input, output, and inquiry to member accounts and other account information required in the member service function
Ability to operate standard office equipment and tools, such as personal computer, postage machine, fax machine, telephones, photocopier, etc
Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the credit union
Preferred
Experience in a call center environment a plus
Benefits
Very competitive pay
Low-cost medical, dental, and vision benefit options.
Employer-paid life and disability insurance
401(k) - 100% match up to 5% deferral
Tuition reimbursement for both Undergraduate and Graduate degree program
Access to a complimentary concierge service that assists with nearly any item on your to-do list
Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
Wellness initiatives and events throughout the year to help team members stay healthy
Loan discounts for certain secured and unsecured loans and mortgages
Opportunities for pay increases, incentives and profit-sharing, based on performance
Onsite subsidized top notch Cafe 26 for team members' use
Onsite bowling center
Company
Michigan First Credit Union
Michigan First Credit Union is a provider of personal and business loan services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.72MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $3.72M
Leadership Team
Michael Poulos
Retired
Recent News
Detroit Free Press
2024-05-19
2024-05-19
Company data provided by crunchbase