Konica Minolta Business Solutions Canada · 6 days ago
Sr. Mgr, Customer Solutions and Reconciliation
Ramsey, NJ
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expKonica Minolta Business Solutions is a long-established company that partners with clients to support their digital transformation. The Senior Manager of Customer Solutions & Reconciliation is responsible for leading strategic initiatives that enhance financial operations and customer satisfaction through effective account management and process optimization.
Consumer ElectronicsRetailSoftware
Responsibilities
Strategic Leadership: Influence decision-making and build alignment across cross-functional teams to achieve operational and financial goals
Negotiation & Issue Resolution: Lead negotiations and resolve complex account discrepancies with internal stakeholders and external clients to maintain financial integrity
Account Review & Oversight: Conduct periodic strategic reviews of customer accounts, proactively addressing concerns and ensuring compliance with internal standards
Reconciliation & Invoicing: Oversee invoice and payment reconciliation processes, ensuring timely resolution of discrepancies and adherence to best practices
Process Optimization: Analyze, redesign, and optimize account structures to streamline workflows, reduce errors, and enhance customer experience
Continuous Improvement: Identify gaps, implement best practices, and leverage technology/automation tools to improve speed, accuracy, and transparency
Team Leadership: Build, lead, and develop a high-performing team by fostering a culture of accountability, collaboration, and continuous improvement
Cross-Functional Collaboration: Partner with internal teams (sales, finance, operations, service, customer service) and external stakeholders to deliver seamless account management and dispute resolution
Qualification
Required
Bachelor's degree or equivalent experience
10+ years of experience in account reconciliation or financial operations
3+ years in a manager role with proven ability to influence and negotiate at multiple levels
Proficiency in ERP systems and reconciliation tools
Advanced proficiency in Excel and Microsoft Office Suite
Company
Konica Minolta Business Solutions Canada
Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-02
GlobeNewswire News Room
2024-12-10
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