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Munson Healthcare · 2 weeks ago

Technical Support Analyst - Onsite

Traverse City, MI

Full-time

Onsite

Entry, Mid Level

1+ years exp

Munson Healthcare is northern Michigan’s largest healthcare system, serving over half a million residents across 29 counties. The Technical Support Analyst is responsible for IT equipment implementation and support, assisting in configuration and maintenance while providing operational support and documentation for technology-related activities.

Hospital & Health Care

Responsibilities

A Technical Support Analyst is responsible for IT equipment implementation and support functions

Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment

Provides operational support of technology

Provides concise, timely and detailed documentation of activities related to hardware/software service requests, installations and removals

Responsible for maintenance of technical documentation of operational processes and procedures

Responsible for maintenance of departmental documentation including hardware and software inventories

Monitors and processes tickets

Monitors, troubleshoots and resolves hardware, operating system, application and desktop problems following documented procedures

Escalates more complex issues to appropriate IS resources

Responsible for preparation, installation and removal of hardware and software

Responsible for connection of hardware to the network

Required to work with vendors or other IS staff in resolving application, operating system, desktop, network and hardware issues

Performs pre-defined functions during downtime procedures including departmental rounding and relaying pertinent information to the command center

Performs spreadsheet, database and word processing functions

Maintains proper security at all times

Manages multiple tasks simultaneously without significant supervision

Provides ideas for improving customer service

Performs analysis to solve business or technological issues with occasional guidance

Provides one-on-one education to users

Performs other duties as assigned

Qualification

IT equipment implementationHardware/software supportTechnical documentationTicket monitoringNetwork connectionCustomer serviceUser educationProblem solving

Required

Bachelor's Degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems

Bachelor's degree (or the equivalent) in related field (e.g. statistics, mathematics, physics) with one-year related experience

Associate degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems and two years of related experience

High school diploma or GED and four years experience equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems