West Cancer Center & Research Institute · 1 day ago
Referral Coordinator - Full Time - Germantown, TN
Germantown, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expWest Cancer Center is dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. The Referral Coordinator plays a critical role in managing the scheduling of specialist consults and radiology services to ensure timely and efficient care coordination.
BiotechnologyEducationHealth CareHospitalMedicalOncology
Responsibilities
Utilize electronic worklists within the EMR to track and process incoming referrals
Schedule all outside orders prior to the attending provider’s next follow-up visit
Monitor and adhere to due dates to meet treatment guidelines
Communicate with care teams, physicians, and scheduling staff to ensure coordination of services
Report scheduling barriers promptly to leadership
Confirm accuracy of referring physician and patient information
Document status updates and patient communications in the EMR
Follow up with patients to confirm appointments and provide scheduling support
Enter all scheduled appointment details in the EMR
Respond to incoming calls and emails related to referrals and outside orders
Mail appointment reminders and rescheduling letters as needed
Assist with ensuring continuity of care and 'closing the loop' on appointment follow-through
Notify leadership of issues or workflow challenges in a timely manner
Support patient requests for appointment changes or updates
Collaborate with Physician Pods for clarification or additional referral information
Cross-train with other Referral Coordinators to support departmental efficiency
Perform other duties as assigned
Qualification
Required
High school diploma or GED required
Minimum of six months of related experience or equivalent combination of education and experience
Excellent organizational and follow-up skills
Strong verbal and written communication abilities
Effective problem-solving and prioritization in a fast-paced environment
Ability to analyze situations and respond promptly
Proficiency in Microsoft Office applications and email
Ability to work collaboratively across departments and with clinical teams
Benefits
Comprehensive benefits package
Ongoing training
Educational resources
Growth opportunities
Company
West Cancer Center & Research Institute
West Cancer Center & Research Institute is proud to be the region’s comprehensive leader in adult cancer care and research.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
James Cagle
Chief Financial Officer
Candace Wilder
Chief Operating Officer
Recent News
2025-03-16
2024-02-19
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