Genesys · 3 weeks ago
AI Architect - Presales
United States
Full-time
Remote
Mid, Senior Level
$126K/yr - $234K/yrGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Genesys AI Architect serves as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise and guidance required to deliver Genesys AI solutions effectively.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Leverage expert-level knowledge of Genesys AI capabilities — including predictive AI and Agentic Virtual Agents —to articulate and demonstrate product value to customers and prospects
Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI
Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments
Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer-driven enhancements
Develop technical assets, deep-dive demonstrations, and enablement content to support the Sales Consulting (SC) organization
Influence CIO/CTO-level stakeholders and position Genesys — particularly its AI and Agentic Virtual Agent capabilities — as integral to an organization’s broader IT and transformation strategy
Qualification
Required
Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques
Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact
Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning
Expertise in integrating Genesys AI solutions with customer technology ecosystems and the broader Genesys Cloud platform
Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency
Strong understanding of Genesys architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities
Proven ability to influence CIO/CTO decision-makers
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
Founded in 1990
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase