Apply on Employer Site

Barkan Management Company, Inc. · 4 months ago

Concierge

Alexandria, VA, US

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $19/hr

Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states. The Concierge will maintain a secure and inviting environment for residents, greet and assist visitors, and ensure that all requests for personal services are met in a timely and professional manner.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Maintain and adhere to complete knowledge of rules, regulations, and policies

Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate

Announce all guests to units

Become knowledgeable with building service providers, i.e., limousines, taxis, cleaners, pet services, food delivery, and the like

Ensure that the front lobby is always well maintained; weather mats installed during inclement weather and removed immediately following; chipped paint addressed immediately, proper lighting, panel, and desk polished, and the like

Receive calls from residents for personal services and coordinate the same with the Page. Ensure that all requests are met in a timely manner

Supervise the activities of Page staff assigned to a daily shift, check for proper uniform and attendance. Make sure that all services are provided in a friendly courteous, professional manner

Ensure that the front desk is always covered

Accept deliveries in accordance with approved policy, mail, and dry cleaning, and maintain logs associated with each task

Receive calls from residents for maintenance or service and forward them to the appropriate person during routine business hours. For after-hour service requests, assess if the issue can wait until the next business day and login work order on Building Link. If appropriate notify maintenance on call to assist

Maintain strict adherence to key control policy, requiring that all visitors needing a key to be authorized to enter the unit. Log in all key requests

Ensure that all contractors entering the front lobby are properly badged observing the policy that tools are not allowed through the front door

Enforce the building rules and regulations as provided by the Board of Managers. Ensure that all contractors have security badges before entering the building

Carefully monitor all security and life safety systems and report problems to building security as well as the General Manager

Welcome new residents and assist with coordinating the delivery of newspapers, cable TV, peapod delivery laundry services, etc

Provide information about local activities and events throughout the city

Introduce new services and opportunities that may be of interest to owners and residents

Document all resident requests, complaints, or problems immediately and notify designated department/personnel for resolving the issue

Complete incident reports as needed

Perform duties as requested by Head Concierge and or Property Manager

Maintain a current listing of vendors including babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies, theater, and the like

Ensure personal appearance is always immaculate; uniform clean crisp and shoes are polished