Nsight Health · 1 month ago
Customer Success Liaison
Albuquerque, NM, US
Full-time
Onsite
Senior Level
$60K/yr - $65K/yr
5+ years expNsight Health is transforming how care is delivered through innovative healthcare solutions. The Customer Success Liaison will serve as the vital link between high-tech health solutions and real human relationships, working directly with physicians, clinical staff, and patients to enhance care delivery.
Health CareHospitalMedical
Responsibilities
Build strong relationships in partnered clinics, supporting physicians, clinic staff, and helping patients enroll in and navigate our services
Troubleshoot in real time, meet enrollment goals, and track key metrics to drive program success
Educate patients and clinic teams about the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes
Collaborate with care teams to implement effective, patient-first processes
Ensure smooth patient onboarding and support engagement and retention over time
Qualification
Required
5–10 years of experience in customer success, account management, or client services
A strong track record of engaging clients or patients and achieving goals in a fast-paced, people-first environment
Excellent communication skills with the ability to educate, inspire, and build trust with patients
Familiarity with HubSpot, EHR/EMR systems, or customer service platforms
Preferred
healthcare experience strongly preferred
Bilingual in English and Spanish is a plus
Benefits
Monthly bonus potential of up to $4,000
11 paid holidays per year
401(k) plan with 3% company match
All equipment provided to support your success in the field
A collaborative, purpose-driven work environment focused on improving healthcare outcomes
Sign-On Bonus: This role is eligible for a one-time $2,500 sign-on bonus. The bonus will be paid after you complete 120 days of continuous employment and is contingent upon your active employment status and satisfactory performance at the time of payment.
Company
Nsight Health
Nsight is the fastest-growing remote patient monitoring, chronic care management, and behavioral health integration company servicing thousands of healthcare providers nationwide.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.07M2024-02-14Seed· $0.07M
Leadership Team
Michael Ciullo
Founder & CEO
Tim Clark
Chief Technology Officer
Company data provided by crunchbase