Kona Village, A Rosewood Resort · 16 hours ago
Director of Talent and Culture
Hawaii, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$220K/yr - $230K/yr
3+ years expKona Village, A Rosewood Resort is seeking a Director of Talent and Culture to lead and manage all functions of the Talent and Culture department. The role includes overseeing HR policies, compliance, recruitment, employee training, and maintaining a positive work environment.
Hospitality
Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Observe staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel
Assist departmental staff with their job functions to ensure optimum service to guests/ employees
Maintain files and ensure compliance on policies and laws including but not limited to: Wage and Hour, Hawaii Prepaid Health Care Act, HIPAA, Workers Compensation, Immigrations, Employment and Unemployment, FMLA and HFLL, A.D.A, Food and Beverage Handling including Alcohol
Develop and maintain current job descriptions for all Resort positions
Identify and use outside recruiting sources
Interview all applicants for management positions and submit recommendations
Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with Resort and Company policy and procedures
Develop and ensure a proper orientation program is delivered to all new hires
Ensure accurate maintenance of all employee files
Conduct, monitor and critique in-house training programs/sessions
Provide feedback to Talent and Culture staff on their performance. Handle disciplinary problems and counsel employees
Establish guidelines for performance reviews on all employees. Ensure completion and placement in employees' files
Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees' files
Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees' files
Audit employee benefits records
Conduct audits on Resort payroll records, verifying accuracy of titles, rates and status
Complete and maintain current records on a competitive wage and benefit survey for all Resort positions
Complete documentation and monitor billing on employee insurance and C.O.B.R.A, ensuring entitlement of payments
Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments
Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer
Investigate and respond to unemployment claims
Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs
Complete filing of work permits and work authorization documentation
Coordinate employee requests, ensuring authorized approvals and paperwork on: Various forms of Paid Leave and Leaves of Absence, Promotion and Transfer, Task Force, Cross Training and Cross Exposure, FMLA, HFLL, ADA, TDI, LTD and WC
Establish relationships with local emergency care facilities and follow up on each use of the facility by the Resort
Secure and coordinate non-cost benefits for employees (i.e., Costco, movie tickets, discounts, credit union)
Develop and coordinate employee incentive and recognition programs
Plan and coordinate with the Executive Committee all employee social and sports activities
Contact local organizations and establish engagement projects which the hotel can become involved with to promote positive public relations with the local community
Update the employee handbook
Prepare Talent and Culture budget annually. Track actual to forecast and keep expenses within budget. Review monthly financial records
Maintain confidentiality and security of employee and Resort records
Attend designated meetings
Prepare and send all designated corporate reports and report to corporate and ownership in meetings as needed
Foster and promote a cooperative working climate, maximizing productivity and employee morale
All other duties as required
Qualification
Required
College degree or equivalent experience
Minimum three to five years' experience as a Human Resources Manager or Director at a luxury or ultra-luxury property or equivalent experience
Must be able to perform job functions with attention to detail, speed and accuracy
Prioritize, organize and follow-up
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand a guest's service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Ability to organize tasks and assign responsibilities to subordinates
Ability to educate staff members to develop their knowledge and skill
Thorough understanding of the training process
Solid planning skills
Thorough knowledge of government labor laws and regulations
Thorough knowledge of benefits processing
Proficiency with Microsoft Office products
Thorough knowledge of budget preparation and control
Required to speak, read and write English
Must be able to exert physical effort in transporting 30 pounds
Endure various physical movements throughout the work areas
Reach up and down
Remain stationary at times throughout work periods
Satisfactorily communicate with guests and co-workers to their understanding
None required
Preferred
Fluency in other languages
Human Resources certifications
Benefits
Bonus potential of: 25 - 37.5% of base annual salary.
Transitional housing assistance and relocation allowance if applicable.
Company
Kona Village, A Rosewood Resort
Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nattha C.
Director Finance Business Partner
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