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M&T Bank · 2 weeks ago

2026 Management Development Program - Retail Performance Enablement

Buffalo, NY

Full-time

Hybrid

Entry Level

$29.57/hr - $43.99/hr

1+ years exp

M&T Bank is seeking candidates for their Management Development Program (MDP) in Retail Performance Enablement. This program offers a year of on-the-job training combined with classroom instruction, focusing on sales enablement and change management to enhance retail performance.

Financial Services

No H1B

Responsibilities

Support the development, testing, and rollout of sales tools, frameworks, and performance solutions

Contribute to improving the Lead Management Framework, including process optimization, reporting, and field feedback loops

Assist in designing and refining branch-facing resources that enhance productivity, customer engagement, and sales effectiveness

Participate in annual and quarterly sales planning activities, including data review, field insights gathering, and materials preparation

Help coordinate cross-functional workstreams to ensure alignment between strategy and branch execution

Support the development of standardized processes to drive consistency across the branch network

Collaborate on change initiatives that impact the field—ranging from new tools to updated sales practices

Draft field communications such as playbooks, talking points, updates, and rollout guides

Help support readiness planning, pilot design, feedback gathering, and adoption measurement

Work with business partners across Retail, Marketing, Product, Analytics, and Education to understand needs and drive solutions

Assist with field listening sessions to identify challenges and opportunities

Provide support for branch leaders implementing new initiatives

Participate in and complete a one-year long, non-rotational training program while creating and adding value to assigned department

Receive job specific training, general training in banking, communication and leadership, and personalized coaching and feedback

Performance measures may include several objective test scores, peer and sponsor feedback from group projects, facilitator feedback, Leadership Development Manager-MDP feedback, Department Manager feedback, final assessment score, and year-end performance appraisal from Department Manager and Leadership Development Manager-MDP

Core Training - Participate in ten weeks of training throughout the one-year assignment to learn banking, basic financial skills, technical skills, and leadership/interpersonal skills

Develop a solid understanding of banking functions, processes, and operations

Group Projects - Participate in two group project assignments, working with a team of their peers to build relationships within their teams as well as with project sponsors, internal and external contacts, and senior management

Teams make a presentation to senior management at the conclusion of each project providing recommendations and potential project solutions

On-the-Job Training - The fundamental skills taught in core training are combined with On-the-Job training based on the incumbent's assignment

Job specific training teaches departmental policies, procedures, systems, and products

Upon completion of MDP, all incumbents attain basic skills necessary to become entry-level professionals and/or managers in their assigned department

Complete tasks in a manner that are compliant with applicable laws and regulations and/or that serve to help the Company be in compliance with laws and regulations that apply to the business line the position supports

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite

Identify risk-related issues needing escalation to management

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Qualification

Sales PlanningChange ManagementProject ManagementAnalytical SkillsCommunication SkillsComputer SkillsInterpersonal SkillsProblem SolvingPresentation SkillsLeadership Abilities

Required

Bachelor's Degree candidate at a school where M&T Bank recruits MDPs pursuing a degree in Business, Communications, Economics, marketing, or related fields (or an MBA student with no work experience)

Outstanding academic credentials (GPA of 3.0 or better)

Up to 1 years' work experience

Outstanding written and verbal communication skills

Demonstrated interpersonal skills

Demonstrated problem solving skills

Demonstrated analytical skills

Demonstrated computer skills

Demonstrated presentation skills

Demonstrated leadership abilities

Work/internship experience

Work Visa Sponsorship not offered for this role