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Enova International · 2 weeks ago

Collections Supervisor (Hybrid)

Chicago, IL

Full-time

Hybrid

Mid Level

$51K/yr - $57K/yr

3+ years exp

Enova is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. The Collections Supervisor will oversee a team of representatives, focusing on training, mentoring, and improving team performance to ensure a quality customer experience.

ConsumerCreditFinanceFinancial Services

No H1B

Responsibilities

Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity

Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience

Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner

Identify trends and recommend appropriate solutions to improve performance and drive engagement

Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Qualification

Financial industry experienceLeadership experienceCoachingTrainingPerformance evaluationCommunication skillsCalm under pressure

Required

3 years of leadership experience in related capacity

Experience within the financial industry and/or loan operations

Excellent written and verbal communication skills

Ability to coach, train, and motivate employees and evaluate their performance

Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

Benefits

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer day…Plus so much more!

Company

Enova International

Glassdoor3.9

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks.

Founded in 2004

Chicago, Illinois, USA

1001-5000 employees