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Birlasoft · 2 weeks ago

Technical Lead-App Development

Jersey City, NJ

Full-time

Onsite

Senior Level, Lead/Staff

7+ years exp

Birlasoft is seeking a highly experienced and technically proficient Senior Production Support Engineer to join their dynamic technology team in the USA. The ideal candidate will be responsible for managing production incidents, optimizing application performance, and ensuring the stability of critical applications in the financial services domain.

Software

H1B Sponsor Likely

Responsibilities

Act as the primary point of contact for high-priority production incidents

Drive timely resolution, perform root cause analysis (RCA), and implement preventive measures to minimize future occurrences

Proactively monitor the health, performance, and capacity of production applications using advanced monitoring tools like Splunk and New Relic

Develop and maintain dashboards, alerts, and runbooks

Evaluate, approve, and oversee production changes, adhering strictly to Change Management protocols to ensure stability and minimize risk

Participate in release and deployment activities

Identify performance bottlenecks in application code and infrastructure (Java, Database, Cache) and collaborate with development teams to implement fixes and efficiency improvements

Perform regular system maintenance, health checks, and capacity planning for application infrastructure running on AWS and Pivotal Cloud Foundry (PCF)

Create and maintain comprehensive support documentation, knowledge base articles, and troubleshooting guides

Participate in an on-call rotation to provide 24/7 support for critical production systems

Qualification

JavaAWSPivotal Cloud FoundrySplunkNew RelicSpring BootReactMySQLRedisIncident ManagementChange ManagementBankingFinancial ServicesCommunication SkillsSelf-starter

Required

7-10 years of hands-on experience in supporting high-volume, critical applications

Deep expertise across core technology stack

Solid understanding of the financial services domain

Act as the primary point of contact for high-priority production incidents

Drive timely resolution, perform root cause analysis (RCA), and implement preventive measures

Proactively monitor the health, performance, and capacity of production applications using advanced monitoring tools like Splunk and New Relic

Develop and maintain dashboards, alerts, and runbooks

Evaluate, approve, and oversee production changes, adhering strictly to Change Management protocols

Participate in release and deployment activities

Identify performance bottlenecks in application code and infrastructure (Java, Database, Cache)

Collaborate with development teams to implement fixes and efficiency improvements

Perform regular system maintenance, health checks, and capacity planning for application infrastructure running on AWS and Pivotal Cloud Foundry (PCF)

Create and maintain comprehensive support documentation, knowledge base articles, and troubleshooting guides

Participate in an on-call rotation to provide 24/7 support for critical production systems

Core Programming: Java (Deep proficiency) 7+ Years

Frameworks: Spring Boot (Microservices architecture-Extensive)

Frontend: React (Understanding of application flow): Proficient

Cloud/PaaS: AWS, Pivotal Cloud Foundry (PCF): Strong

Database: MySQL (Querying, optimization, troubleshooting): Strong

Caching/Messaging: Redis, Cache Management principles: Expert

Monitoring/Logging: Splunk, New Relic: Expert (Developing queries, dashboards, alerts)

Process: Incident Management, Change Management: Strong

Fair to strong understanding of the Banking and Financial Services industry

Proven ability to quickly analyze complex technical issues, provide effective workarounds, and drive permanent resolutions under pressure

Excellent communication skills, capable of summarizing technical issues and updates to both technical and non-technical stakeholders

A self-starter with a strong sense of ownership and urgency

Bachelor's degree in computer science, Engineering, or a related field (or equivalent practical experience)

Preferred

Specific knowledge in one or more areas is highly desirable: Credit Cards (Issuance, transactions, reconciliation), Payments (Gateways, processing, settlement), Loans (Origination, servicing, payment processing)

ITIL framework knowledge is a plus

Company

Birlasoft

Glassdoor3.6

Founded in 1995, Birlasoft is a Global IT Services provider and part of the 150 year old, multi-billion dollar CK Birla Group.

Founded in 1995

Noida, Uttar Pradesh, IND

10001+ employees

http://birlasoft.com

H1B Sponsorship

Birlasoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (195)

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2020 (262)