Community Service Society of New York · 1 month ago
Salesforce Administrator
New York, NY
Full-time
Hybrid
Entry Level
$75K/yr - $80K/yr
1+ years expCommunity Service Society of New York is an independent, not-for-profit organization dedicated to supporting low-income New Yorkers. They are seeking a Salesforce Administrator to manage Salesforce configuration, data quality, and user support while collaborating with staff to enhance data-driven impact.
CommunitiesHealth CareLegalNon ProfitSocial
Hiring Manager
Sami Akleh
Responsibilities
Provide frontline support to Salesforce users via ticketing/email/Teams, resolving issues and answering 'how do I' questions
Configure standard Salesforce features (fields, page layouts, record types, validation rules, flows, list views, reports, dashboards)
Maintain and optimize user setup, profiles, permission sets, queues, and roles
Assist with sandbox testing, change sets/deployment, and release management
Monitor and improve data quality (deduplication, validation, standardization)
Execute routine imports/updates using Data Loader, Data Import Wizard, or approved tools
Support data governance policies, documentation, and training
Partner with teams to ensure consistent data entry practices
Support Data Analysts with reporting and dashboards for development, programs, and leadership
Document Salesforce processes, configurations, and 'how-to' guides
Support small enhancements and contribute to larger CRM projects under guidance
Collaborate with stakeholders to gather requirements and test solutions
Identify opportunities to streamline workflows using automation and best practices
Qualification
Required
High school diploma or GED required
1+ year of hands-on Salesforce administration experience
Salesforce Administrator Certification (ADM-201) or active progress toward it
Working knowledge of: Objects, fields, relationships; Profiles/permission sets; Reports and dashboards
Basic automation
Strong attention to detail and commitment to data accuracy
Clear communicator who can explain technical concepts to non-technical users
Ability to manage multiple requests, prioritize, and meet deadlines
Alignment with CSSNY's mission and values
Preferred
Experience with Nonprofit Success Pack (NPSP) or Nonprofit Cloud
Familiarity with nonprofit CRM usage - fundraising, volunteers, case/workflow management
Benefits
Health, dental, and vision coverage
Life, AD&D, and long-term disability insurance
Annual performance-based bonus
403b retirement savings plan
Defined benefit retirement plan
Flexible spending accounts
Commuter benefits plan
EAP
Paid holidays
Vacation
Sick, and personal days
Company
Community Service Society of New York
A strong New York is an equitable New York. Every New Yorker, across income levels, race and ethnicity, and background, shares similar goals.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Crain's New York Business
2025-10-10
Business Insider
2025-07-05
The Real Deal
2025-04-05
Company data provided by crunchbase