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H&M Group · 1 day ago

Department Manager

Mobile, AL

Full-time

Onsite

Entry, Mid Level

$16.91/hr - $19.95/hr

1+ years exp

H&M Group is a global fashion retailer dedicated to making a difference in the industry. The Department Manager is responsible for supporting sales and profit goals by delivering the best customer experience and managing team development and performance in accordance with H&M standards.

Personal BrandingRetail

Responsibilities

Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution

Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours

Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook

Ensure H&M Customer Service standards are always delivered through active coaching and leading by example

Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change

Actively prevent loss and ensure the department follows appropriate safety and security guidelines

Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape

Manage the recruitment, training, development, and succession planning team in line with H&M best practices

Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow-ups and take actions to improve performance and develop the team

Deliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership Meetings

Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times

Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions

Ability to maintain overall store responsibility in absence of a Store Manager

Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

Qualification

Customer serviceTeam managementSales analysisPerformance managementBasic computer skills

Required

Inclusive, positive, creative, and willing to learn on the job!

Passionate for customer service and helping people find their style

A multi-tasker who enjoys working in a fast-paced environment with an eye for detail

1-2+ years of transferrable experience welcome

You have the ability to lift in excess of 20 pounds

Ability to coach and counsel staff on management and progressive discipline techniques

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a step stool

Open availability including evenings and weekends

Basic computer skills such as browser navigation, software interaction, and data entry are needed

May be required to travel to support other stores and for training