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Veterinary Practice Partners · 20 hours ago

Veterinary Hospital Assistant Manager

East Greenbush, NY

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

Veterinary Practice Partners is seeking an Assistant Practice Manager for East Greenbush Animal Hospital, a progressive, full-service veterinary practice. The role involves partnering with the Practice Manager to enhance operations, support a high-performing team, and ensure exceptional patient care in a client-focused environment.

Health CarePetVeterinary

Growth Opportunities

Responsibilities

Support Practice Manager in execution of strategic hospital projects / initiatives to grow and improve the business

Design and execute marketing strategies to attract new clients and promote services

Partner with Operations Director and Marketing team to analyze performance metrics and financial reports to identify growth opportunities and operational improvements

Develop and execute client retention and outreach initiatives to boost engagement and loyalty (e.g., service health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)

Foster partnerships with local organizations and referral networks and represent the hospital at community events

Confidently handle demanding client interactions and resolve concerns with tact and clarity, escalating to Medical Director and/or Practice Manager when needed

Build strong relationships with clients, ensuring their needs are met with professionalism and empathy

Partner with Lead CSR to ensure quality client experience and smooth front desk operations including scheduling, check-in/check-out, and client communications

Assist Lead CSR in addressing client complaints with empathy and professionalism, turning challenges into opportunities for service recovery

Oversee maintenance of a clean, safe, and well-equipped facility that reflects the hospital’s commitment to excellence – working with department Leads and Practice Manager when relevant

Partner with Practice Manager and department Leads to foster a culture of accountability, continuous improvement, and team collaboration

Qualification

Veterinary management experienceData interpretationMarketing strategy executionMicrosoft OfficePractice management softwareMultitaskingCommunicationOrganizational skillsLeadershipTeam collaboration