NEOGOV · 3 weeks ago
BEACH, CONCESSIONS, & RENTAL FACILITY ATTENDANT
Easter Lake - 2830 Easter Lake Dr. - Des Moines, IA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrPolk County is dedicated to providing excellent recreational services, and they are seeking a Concessions and Rental Facility Attendant. The role involves maintaining operations, collecting fees, assisting park users, and ensuring the security of County facilities while delivering exceptional customer service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greets the public; answers telephone calls; relays messages; directs callers and provides general information to the public in a friendly and responsible manner
Performs routine office work, including assisting the public with registrations and reservations, record keeping, etc., as needed
Computes fees and collects money from customers
Reconciles fees and merchandise sales collected daily and prepares reconciliation reports
Assist with special event implementation, programs, and services offered
Supervise the use of the Conservation facilities during public hours and when they are privately rented during nonpublic hours
Assist Park guests with recreation equipment rentals and process cash, debit, and credit card payments
Operate an online rental platform to manage reservations and capture the information required to facilitate the rental process
Provide basic instruction and education related to recreational equipment operation and safety
Assist Park users of all abilities with transfers on/off equipment, ensure optimal equipment fit, and add adaptations as necessary
Collaborates with Athene North Shore Recreation programming staff and community partners with the set-up, use, and clean-up of recreation equipment used for scheduled programming and events
Maintains records and contributes to reports related to recreation equipment inventory and use as needed
Assist with recreational equipment inventory management and maintenance as necessary
Maintains all quality, safety, and/or infection control standards
Performs related duties as assigned
Qualification
Required
Graduation from high school or equivalent education
Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities
Minimally 16 years old
A criminal background check is required
A valid State of Iowa driver's license is required
Candidate must pass a post-employment offer physical examination and physical capacity testing to ensure the candidate meets the essential physical requirements of the position
A drug screen is required
CPR/AED and First Aid certification is required within six months
Ability to utilize excellent professional customer service skills to enhance the Athene North Shore Recreation Area experience and meet the needs of park guests
Knowledge of and the ability to communicate park policies, practices, and standards
Able to communicate with park guests about park amenities, products, and events
Knowledge of general office practices and procedures
Knowledge of Microsoft Office, web-based calendars, email, audio-visual equipment, and website programs
Ability to perform basic accounting and cash handling calculations
Knowledge of simple mathematics, including addition, subtraction, and multiplication
Ability to monitor activities in County buildings, solve problems, and provide assistance to the general public
Ability to maintain good working relationships with other employees and the public
Ability to establish and maintain satisfactory working relationships with other County employees and the general public using courtesy, patience, and tact
Ability to communicate effectively both verbally and in writing
Able to sustain stationary position throughout shift
Able to move equipment weighing up to 50 pounds
Knowledge and skills in outdoor recreation, including land and water
Knowledge of outdoor recreation safety principles and practices
Able to operate kayaks, stand-up paddleboards, canoes, and bicycles/tricycles alongside park users as necessary
Knowledge and skills in outdoor recreation activities such as paddling, cross-country skiing, and shooting sports
Able to facilitate rental equipment purchases, assist with transfers on and off recreation equipment, and aid with recreation operations on land and water
Able to move throughout indoor and outdoor spaces to set up or tear down recreation equipment, assist park users with optimal outdoor recreation use, and maintain a clean environment
Ability to work flexible hours, including evenings, weekends, holidays, and irregular hours
Ability to work in a variety of weather conditions
Ability to work in a fast-paced, active work environment
Ability to deal with multiple priorities at one time
Preferred
Previous customer service experience
Experience facilitating or participating in outdoor recreation activities
Experience or interest in working with individuals with disabilities, veterans, or adaptive outdoor recreation
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-10-31
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